Manager - IT Field Services Technicians

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for an experience IT Field Services Technician Manager. You will will be responsible for leading a team of 7-10 Field Service Technicians. This position will report directly to the Director of Field and NOC services and will assist managing the day-to-day operations of the Field Service team and will be responsible for providing technology guidance and assistance to staff members and senior corporate staff members. Responsible for managing the day-to-day activities of the department in developing and implementing new procedures, tools, and methodologies for the delivery of IT services to the enterprise.
You will...

• Manage the day-to-day activities for the IT Field System Support technicians.
• Provide leadership and guidance to the IT Field System Support technicians.
• Mentor employees in the group and provide yearly written reviews.
• Assist in the development of short- and long-term plans for the end user computer environment.
• Support and implement field service plans and objectives for Technical Service repairs, preventive maintenance, reporting and training.
• Develop and integrate IT Field System Support project plans.
• Provide insight and recommendations for the development and maintenance of corporate policies and procedures related to information technology.
• Assist in the specification of equipment, procurement, and services to maintain the company's network, server, and computer system infrastructure.
• Travel and provide off hours support in order to maintain critical business operations.
• Assist in the development and maintenance of a Field System Support Policies and Procedures Manual.
• Coordinate with other company offices to assist them in supporting and administering their local client applications.
• Coordinate activities with the Field System Support and Regional offices to ensure a minimum of system or client downtime.
• Performs staff scheduling to ensure Field Services coverage during normal business hours and on-call support as required

We are excited to speak to someone with the following...

• Bachelor's degree or equivalent work experience
• A minimum of 5 years' support services experience in IT Help Desk and/or Desktop Support operations troubleshooting PC, peripheral, and network issues.
• 3+ years of management experience.
• Experience with Windows OS, O365 and Mobile Device Mgmt.
• Basic programming for control systems (PowerShell scripting)
• ITIL v3 or v4 certification preferred.
• 2+ years ServiceNow Experience working within the ITSM module.
• 5+ years in an enterprise IT environment following ITIL best practices and company policies.

We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package including the following:

• 3 Medical Plans with Prescription Drug Benefits
• 2 Dental Plans
• Vision Benefits
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Legal Services
• Critical Illness, Accident, Hospital Indemnity and Cancer Insurance
• Tuition Reimbursement
• Relocation Services
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare. Because we care...always.
5 brands have joined together for one calling and we recognized an important need--to improve access to care by addressing the social factors that influence patient health outcomes. Our roots as a logistics leader have laid the foundation for our transformation into a tech-enabled healthcare company making better connections to care.
Salary: $ 81,000.00 - 111,400.00/annually
Bonus eligible based upon company and individual performance.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected].
• Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.