Manager, IT Operations

The Anaplan IT team provides companywide technology and operational support and helps pave the road the rest of the company drives on. IT is often the most visible internal face of a company, and Anaplan is no different. As the Manager, IT Operations, you’ll be the connective tissue that binds core IT Operations with IT Engineering, marrying your operational wizardry to a robust and progressive tech stack. We delight our customers and strive for continual improvement.

You will be leading a team of IT professionals to bring truly innovative operational excellence and fulfill our customer promises hundreds of times a day. Your internal customers are in diverse levels and roles in GTM, Global Technology (GTO), G&A, and cross-functional collaboration with each group is paramount to success. Collaboration and partnership is paramount and the ability to successfully multitask daily operational work with project management will be keys to your success at Anaplan. 

• Inclusively hire, train, and develop a team of IT professionals covering IT Support, AV, vendor management/budget spend, and other functions as we continue to build out a world class IT organization
• Join the team in a leadership position and work with IT staff to provide superior assistance for continuous improvement of IT solutions
• Plan, coordinate, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, events, installations, and customer concerns
• Establish and maintain a positive, productive relationship with operational partners and staff
• Lead infrastructure builds in new facilities
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA)
• Develop and maintain policies, procedures, and processes
• Jumpstart the development of a robust asset inventory system
• Partner heavily with our IT COE and other internal IT groups to drive critical IT initiatives
• Travel up to 20% including international

• Attention to detail.
• Ability to define and maintain SLAs
• Construction project management experience
• Multi-million dollar budget management experience
• 2-5 years IT management experience

• Certifications in Okta, Slack, O365, ITIL Framework, PMP or other relevant certifications
• Demonstrated experience working in startups or other high paced environments