Manager IT Product

The Manager IT Product leads a team of IT professionals dedicated to the operation, planning, development, administration, security, support, maintenance, and/or deployment of assigned areas of technology discipline(s).

Required Education: Bachelor's Degree, or equivalent international degree Computer Science, Information Science, Electrical Engineering, IT related field of study, or equivalent work experience (Two years' relevant work experience is equivalent to one-year college)

Required Experience:

• 5/+ years' IT development delivery experience, to include 3 years in project management and/or leadership, leading teams that build solutions requiring deployment of code across environments
• Federal and State regulations affecting health insurance policies, procedures, and contracting
• Internal business processes and procedures
• Facets
• Business system processes

Skills:

• Diverse experience in utilizing a variety of tools and technologies to build and manage business solutions.
• Interpersonal and team building skills
• Resource allocation and project management
• Decision analysis and problem solving
• Relational databases and SQL
• Monitor configuration benefit inventory and supervise efficient working of staff according to company policies and prepare accurate records for all physical inventory
• Excellent written and verbal communication
• Leadership of cross-functional and cross-organizational teams

Preferred Technical Skills

• Knowledge of Database Management
• Claims Coding (CPT/ICD-10)
• Programming languages
• Common operating systems
• Software proficiency
• Project management
• Data analysis

Leadership Accountabilities (Day to Day):

• Establish department objectives that support company goals and produce regular status reports.
• Manage all communications with business units and monitor all activities and perform Troubleshoot, analyze results, and recommend modifications and changes to inventory management to meet timelines of renewals.
• Prepare an operating budget that reflects the forecasted needs of the department and control expenditures to assure adherence to approved budgets.
• Ensure effective workflows, maximize system efficiencies, monitor quality performance measures, and confirm appropriate completion of work assignments. Make recommendations for change as appropriate.
• Initiate personnel actions such as hiring, disciplinary, termination and/or salary recommendations.
• Participate in training, coaching and motivation of employees including career path development. Assess individual employee performance and conduct timely performance appraisals.
• Promote teamwork, discussion, and cooperation among staff and other departments. Ensure timely communication and sharing of information with team members.
• Work with staff to resolve work-related issues and concerns. Promote a respectful and diverse workplace.
• Develop and maintain departmental policies and procedures.

Secondary accountabilities:

• Oversee the maintenance of log and documentation of all Facets change control activities.
• Assist in production support activities by performing investigation into complex configuration problems including MTM errors. Provide configuration design to resolve problems.
• Define the levels of access to Facets data in the Facets applications in cooperation with business units.
• Oversee the Production Support and Facets Problem/Project meetings.
• Participate in appropriate business process groups.

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.