Manager, IT Program Management
Job Description
Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!
We enable our Figmates to do the best work of their lives. We pride ourselves in our ability to provide Figmates with the best service and support possible, from their first day onboarding to their last day at Figma. We do this through timely personal support, facilitating collaboration, creating reliable and purpose-engineered solutions, and building great spaces, all while maintaining security best practices.
We are looking for a Manager of Technical Program Management to help Figma develop IT policies and procedures that drive reliability, efficiency, accuracy, and customer trust. This role will primarily partner with the IT Operations Manager, the Business Systems Director, and the Director of IT, and will work with various business partners including Security, Workplace, HR, and IT.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:- Ownership of strategy development and implementation of PMO practices and policies
- Provide management and leadership to a team of project/program managers specifically with respect to continuous improvement, organizational effectiveness and the establishment of a truly scalable customer-service oriented organization
- Conduct Quarterly Service Reviews (QSRs) ensuring that key stakeholders are engaged across the Organization and reviewed
- Ensure that metrics and measurements for compliance to implemented processes are developed and documented
- Work with the service owners to develop and continuously improve service management processes
- Performs analysis of reporting on metrics to identify inefficient processes and devise an improvement plan
- 5+ years of professional cloud compute work experience, ideally in global management and operations of highly trafficked customer-facing applications
- Proven experience successfully deploying Cloud technologies in a global environment.
- Project Management experience with mid and large-scale projects
- SCRUM/agile Project Management experience
- Prior experience managing a team
- Investing in Figma: The Decade of Design
- How work is changing at Figma
- Figma's next product is a multiplayer whiteboard called FigJam
- Software Design Startup Figma Is Now Worth $10 Billion
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.
About Figma
Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process—idea to design to build—and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.
At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.
Date Posted
10/22/2022
Views
6
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