Manager, IT Strategy & Business Process Outsourcing

West Monroe is seeking a Manager with current business / technology consulting experience to join our growing IT Strategy and Business Process Outsourcing (BPO) team within our Operations Excellence practice. West Monroe’s Operations Excellence practice is focused on driving value from strategy through execution—not merely pointing to best practices and standards.  We enable clients to realize the enduring benefits of IT, business, process, and organizational optimization by delivering real, sustainable adoption.  Our solutions focus on value creation through the lenses of people, process, and technology across functional transformation and related platforms, productivity, and transformation enablement. Each consultant within our Operations Excellence practice is aligned to one of six focus areas including Financial Management, Organizational Change Management, Portfolio & Program Management, Supply Chain Management, Productivity, and IT Strategy & Business Process Outsourcing.

IT Strategy and Business Process Outsourcing Managers have experience providing IT and functional strategy and process optimization solutions in support of large-scale process/technology projects and/or other transformational initiatives. Managers in this practice lead teams of 2-5 resources and continue to demonstrate their capabilities as individual contributors.  They develop and execute IT and functional transformation and optimization strategies including sourcing and procurement events, process discovery and analysis, and requirement gathering facilitation. Managers are expected to be able to envision, structure, and document compelling and creative solutions and recommendations, as well as develop and cultivate relationships with senior level client stakeholders. In addition, Managers help develop and enhance the practice’s methodologies and tool sets, and integrate these with other consulting solutions (e.g., technology and industry focused practices within West Monroe).  

Responsibilities:

• Structure and develop client deliverables 
• Develop Request for Proposal and Request for Quote documentation with associated pricing models and response evaluation models
• Collect, organize, cleanse, and manipulate large data sets; deriving and presenting insights resulting from the analysis of those data sets
• Assist team members in their quantitative analysis and performing quality assurance 
• Manage consulting resources to meet project timing expectations, within budget and scope, and to client’s satisfaction
• Facilitate client interviews and meetings to understand client operations and processes, collect information, and determine adjustments to be made the project approach and activities based on findings
• Lead teams of consultants, provide the structure and guidance for deliverables, and perform quality assurance of deliverables developed by the team
• Communicate and report project status to client executives including budget, risks, issues, etc. 
• Manage project economics by tracking project budgets (expected vs. actual), creating and submitting invoices to clients, and managing collections/receivables
• Identify, document, and quantify improvement opportunities 
• Counsel, mentor, and develop staff on the job and through formal and informal feedback and guidance
• Participate in and support the development and enhancement of the IT Strategy and BPO methodologies, tools and other collateral (e.g., methodologies, benchmarks, case studies
• Participate in internal efforts related to strengthening and growing the IT Strategy and BPO practice thought culture building and knowledge sharing
• Participate in thought leadership activities by drafting articles, case studies, white papers and other related efforts 
• Collaborate with local office leadership to define how to align the practice with office strategy and other practices 
• Participate actively in the performance expectation process by acting as a Career Advisor and Coach to other consultants and providing performance feedback to advisees and project team members
• Participate in recruiting and retaining top quality consultants 
• Identify opportunities and actively contributing to pursuits, both opportunities for follow-on consulting projects and new opportunities outside current client engagements
• Help to define business needs and requirements and then translating them into concrete project plans and detailed client proposals 
• Determine scope, tasks, timelines, resources and identifying issues and risks to build into statements of work and capability presentations
• Create work plans, pricing estimates, and risk assessments for opportunities 
• Build a professional network and affiliate network in the local community 

Qualifications: 

• Bachelor’s degree or equivalent experience required
• 5-8 years of experience in providing technology and/or business process advisory consultation, at least 3-years of which would ideally be with a professional services firm
• Experience managing projects on an end-to-end basis with minimal supervision
• Experience in strategic sourcing and / or outsourcing advisory
• Successful track record of business development for a professional services organization, including a solid professional network
• Outstanding analytical and problem-solving skills
• Experience negotiating complex technology, business process or outsourcing contracts
• Excellent writing, communication, financial modeling and presentation delivery skills
• Experience within one or more of West Monroe Partners’ core industries including Energy & Utilities, Healthcare, Manufacturing, Insurance, Consumer Products, Banking and/or Private Equity
• A commitment to inclusion and diversity, and openness to new ideas and perspectives
• Ability to travel up to 50% 

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