Manager, IT Systems Administration

Description

Are you someone that loves technology? The kind of person who wants to build and maintain the systems that power enterprise networks? Are you interested in being part of a global team maintaining Corporate IT Network services? Do you have experience troubleshooting and interpreting networking issues to resolution? Good news! 1WorldSync is looking for a Manager, IT Systems Administration to join our team at our downtown Chicago headquarters.

1WorldSync is the industry leader in product content management. With 400 employees across the US, Brazil, Canada, France, Portugal, Switzerland, and the UK, we're seeking a Manager, IT Systems Administration to support our growing global team.

Reporting directly to our VP, Technology Operations the Manager, IT Systems Administration will be a key member of a team supporting 1WorldSync's corporate network and systems. This person will maintain and advance 1WorldSync's IT systems to meet the needs of the business. Areas of responsibility include the support and maintenance of network components connecting 1WorldSync Office locations and data centers. The support and administration of productivity tools including Google Workspace and Atlassian Cloud, and the oversight of endpoint laptop and mobile device endpoint management solutions. This person will be integral to ensuring the connectivity, security, and interoperability of these systems and networks.

As Manager, IT Systems Administration at 1WorldSync, responsibilities include the following:

• Lead the IT Systems Administration function
• Maintain project roadmap and ensure team is meeting the needs of the business
• Implement and administer physical and virtual network components
• Create and maintain IPSec tunnels, VPN, SD-WAN, and P2P connections
• Monitor network systems and control access to networks and components
• Maintain firewall policies
• Complete or assign support tickets to team members
• Administer Google Workspace Environment
• Administer Atlassian Cloud Environment
• Utilize endpoint device management and anti virus tools
• Provide documentation, track KPIs, and maintain reporting of IT systems
• Respond to after hours duties as needed
• Follow and participate in security initiatives as needed

Required Skills and Experience:

• Bachelor's degree in Computer Science or equivalent degree and experience
• 4+ years experience in Network or IT administration

Desired Skills and Experience:

• Experience configuring and administering network components including switches, routers, and firewalls. Palo Alto andor Cisco Meraki experience preferred
• Experience working with cloud networking and data center interconnectivity, experience with Google Cloud, or Azure preferred
• Experience setting up and maintaining VPN / IPSec tunnels
• Strong problem-solving skills and attention to detail
• Experience with platform based IT productivity tools, Google Workspace administration or Atlassian Cloud administration preferred
• Excellent written and verbal communication skills
• Experience with project management tools, Jira software preferred
• Able to work independently and handle multiple assignments/projects
• Expertise with OSI model and troubleshooting techniques based on that model
• Network Security Knowledge and experience with IPS, IDS, and URL Filtering

Benefits:

• Incredible health benefits (FSA and HSA options), with dental and vision coverage
• 401(k) plan with employer match
• Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave
• Short and long term disability and life insurance
• Additional optional benefits including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance

Additional Details:

• This is a hybrid position that requires 3 days per week at our Chicago headquarters location.
• This position requires up to 5% travel.

1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act (ADA)

1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at [email protected]