Manager IV, Software (Technical) Support Engineer - (M4)

Key Responsibilities

Ensures that warranty costs incurred by Applied Materials meet the business unit's goals, via resolution of equipment problems encountered and elimination of recurring problems. Lead significant tasks forces to resolve systematic product gaps

Resolves customer software problems/complaints/issues, utilizing all appropriate channels.

Ensures that appropriate resources, including those of other AMAT department (e.g., employees, material, funds, time) are available and utilized to resolve equipment problems, and that recurrence of problems is minimized.

Ensures that chronic software problems are eliminated in the field.

Leads wide scale cross organization task forces. Manages subordinate personnel. Provide coaching and guidance for group members.

Ensures that customers are appraised of software technical improvements available for the installed base.

Provides software technical assistance to the manager responsible for installation of the business unit's products.

Ensures that the appropriate procedures for testing and troubleshooting systems (including PM) are developed, tested, documented and disseminated to appropriate areas.

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems

Impact

• Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives
• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

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Knowledge:

Knowledge necessary to perform job includes advanced knowledge of software and system controller engineering concepts and techniques, general knowledge of relevant software languages, intermediate knowledge of real-time control concepts, networking and operating systems. In-depth knowledge of Applied Materials systems, semiconductor manufacturing process knowledge, wafer process knowledge. Prior Applied Materials systems or Factory Automation experience required. Understanding of customer Factory Automation and APC methodology required.

Skills and Abilities:

Skills and abilities to perform job include good analytical skills. Good problem solving and ability to work in a team, ability to manage a team/project, ability to work independently. Good customer management and communication skills. Factors relating to complexity of job include customer automation knowledge, customer IP practices and complete knowledge of software on multiple semiconductor platforms, effective escalation techniques and management of team members across multiple regions. Technical skills include networking, controller, software language knowledge, system knowledge, Factory Automation knowledge.

Education and Experience:

Minimum: Knowledge and skills typically acquired by a completed BS in Science, Engineering or related technical discipline (or equivalent knowledge). 9+ years directly related experience, at least 5 years in a management role.

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

U.S. Salary Range:

$112,000.00 - $154,000.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.