Manager, Knowledge Management and Utilization

Making Cents is looking for a Manager, Knowledge Management and Utilization to support clients and Making Cents teams to capture, understand, and apply learning and resources for continuous improvement.

The Manager will work as part of a collaborative team supporting Making Cents’ knowledge-focused projects. 

Responsibilities: 

• Advise on knowledge management, change management, and process improvement methodologies to support organizational learning and improvement 
• Support planning, design, and facilitation of workshops and learning events 
• Identify potential system interventions and process improvements, and work with teams and organizations to prioritize and implement those changes 
• Elicit user or partner input, analyze feedback, and make practical recommendations to continue improving organizational effectiveness and/or efficiency 
• Organize evidence and information to support understanding and decision-making 
• Curate content to facilitate access, understanding, utilization, and user feedback
• Support coordination on knowledge management and communication among internal and external stakeholders
• Collaborate and coordination with other divisions to achieve company objectives. 
• Other duties as assigned. 

Required Qualifications: 

• Bachelor’s degree plus six (6) years of experience OR Master’s degree plus two (2) years of experience 
• Demonstrated experience with knowledge management, utilization of evidence and resources, change management, process improvement, strategic communications, and data-driven decision making 
• Understanding of knowledge management and/or change management methodologies, and demonstrated ability to translate those methodologies into implementation, measurement, and continuous improvement around knowledge utilization related to GBV 
• Experience with qualitative and quantitative analysis to make recommendations to advance project outcomes 
• Strong program management, project management, and analytical skills, including working with large and/or international organizations 
• Exemplary English written, spoken, and visual communication skills, including client deliverables, that require little or no editing and revisions 
• Strong knowledge of MS Office and Google applications 
• Excellent time management skills 
• Ability to work in the US without employer sponsorship

Preferred Qualifications: 

• Interested in international development and/or gender issues 
• Experience with supporting, designing, and/or facilitating events and workshops, or comfort and willingness to grow into this kind of work 
• Experienced in supporting USAID, foundation, and/or other donor-focused projects 
• Flexible, and able to handle multiple concurrent tasks and meet deadlines in line with priorities and various internal and external stakeholders 
• Written/oral fluency in another widely-spoken language, such as Spanish or French

Physical Requirements: 

• Travel, including international travel (up to 10%)
• Prolonged periods of sitting at a desk and working on a computer

Working Conditions: 

This position is eligible for a hybrid work arrangement where the employee regularly conducts their work from both Making Cents’ Washington, DC office and from a telework location. For this position, the employee will be expected to work from the company’s Washington, DC office on a regular basis, about once a month or three times a quarter. Making Cents does not support telework from the following jurisdictions: California, Florida. 

All Making Cents International staff working in the United States are required to be fully vaccinated for COVID-19. As a condition of employment, selected candidates are required to provide proof of full vaccination unless they qualify for a legally recognized medical or religious accommodation. Individuals are considered fully vaccinated two weeks after their final dose of the requisite vaccination. Making Cents International complies with federal, state, and local laws regarding accommodations related to this policy. 

Compensation and Benefits: 

The full-time equivalent annual base salary for this position is expected to be between $66,000-80,000. Actual offers will be based on several factors including, but not limited to, the applicant’s relevant years of experience, education, certifications appropriate to the position, internal equity, budget; and business or organizational needs. 

In addition to base compensation, Making Cents offers an attractive benefits package for eligible US employees which includes a 401k plan with matching company contribution; flexible holidays; vacation and sick leave; health, dental, vision, and group term life insurances; flexible spending accounts; and short-and long-term disability coverage.