Manager, Last Mile Operations

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

As the Operations Manager at XPO Logistics, you'll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future. We will equip you with the best tools in the industry to grow and develop to a level that will exceed your expectations and help you reach your career goals. If you're looking for a growth opportunity, join us at XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining and resolving issues
• Ensure compliance with corporate warehouse policies, procedures and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems

What you need to succeed at XPO:

At a minimum, you'll need:

• 4 years related logistics and supervisory experience
• Experience with Microsoft Office such as Word, Outlook and Excel.
• Experience operating a forklift and pallet jack

It'd be great if you also have:

• Bachelor's degree in business, logistics or similar
• Availability to work a variety of shifts, including holidays, days, evenings, nights and weekends; travel between branches and regions occasionally
• Experience mentoring, training and guiding newer/less-experienced team members
• Bilingual English/Spanish (read, write and speak both languages)
• Strong business acumen with the willingness to act in partnership with management teams

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.

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Nearest Major Market: Orlando
Job Segment: Operations Manager, Testing, Manager, Operations, Technology, Bilingual, Management