Manager, Launch Operations (Relocation Required)

What You’ll Do

• Working cross-functionally with Sales Executives supporting your markets to help them identify and close the highest-value Partners
• Working cross-functionally with Account Managers supporting your markets to re-engage dormant Partners and ensure Instawork maximizes share of wallet with active Partners by performing activities such as regular onsite visits and Pro whitegloving
• Working cross-functionally with Corporate Development to evaluate M&A opportunities to grow active Partner count as quickly as possible
• Working cross-functionally with Marketing and Product to create programs, in areas like referrals, to ensure your markets have high levels of qualified Pros
• Working cross-functionally with Strategic Communications to build a database of media-ready Partners and Pros to support local PR efforts
• This role will involve frequent travel and require some weekend availability, based on profile of the markets and Partners you support

Who You Are

• 2-5 years experience in management consulting, investment banking, and/or technology
• Has a passion to talk to and delight customers
• Can thrive in ambiguity and be a self-starter
• Is detail-oriented, with a strong passion for problem-solving
• Basic SQL Experience 
• Is excited to work in a fast-paced environment, is comfortable with making decisions in ambiguity, and has a strong bias for action
• Understands the common metrics used in the internet industry along with business growth metrics such as retention, churn, etc.
• Able to & excited for temporary relocation to help launch your new markets

Instawork Values

• Bias for Action -- We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
• Act Like an Owner -- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
• Always Be Learning -- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.
• Empathy, Trust, Candor -- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.