Manager, Learning & Development

Job Summary:

The Manager, Learning & Development is responsible for designing, developing, and delivering integrated talent management programs and strategies that drive employee and organizational performance and enhance effectiveness. This role will be a primary owner of the learning administration system and support leadership development programs and facilitation both in person and virtually. The Manager, Learning & Development will champion employee engagement, culture, and learning initiatives.

Job Expectations: 

• Responsible for creating, designing, developing, and delivering learning and leadership development programs both in person and virtually
• Responsible for learning management systems administration and learning content integrations
• Support the execution of core processes across the Talent Management portfolio including performance management, employee engagement survey, communications and talent planning
• Execute Learning and Development strategy to optimize offerings for employees, managers, leaders, and teams to enable positive impact on Talent Management processes
• Alongside the Director of Talent Strategy & Operations, evolve internal processes and programs for scale, sustainability, and to drive ongoing growth and impact of iHerb’s people
• Communicate the goals and best practices of Talent Management processes and programs internally at iHerb via written, verbal, facilitated delivery of information
• Coach high potential team members and leaders regarding leadership skills
• Consult with functional and cross-functional partners on a wide range of Talent Management processes to streamline and optimize employee experience and participation in these programs
• Continually evaluate and assess existing iHerb talent management needs along with key stakeholders in order to surface areas for improvement or new opportunities
• Assist with career development, performance review and succession planning initiatives
• Manage multiple projects simultaneously, working both collaboratively and independently to balance and successfully execute on project objectives and related tasks with internal and external resources as necessary
• Create and facilitate high potential leadership development programs and learning opportunities
• Support employee engagement and communication of events and campaigns
• Be data driven and evaluate the effectiveness of talent strategies with data analysis and effectively communicating results and findings back to leadership
• Establishes and maintains team members and project stakeholder relationships, expectations, and communications
• Support development of executive-level presentations leveraging available data and able to make decisions in an ambiguous situation.

Knowledge, Skills and Abilities:

   Required:

• Proven ability to work with a high degree of initiative, resourcefulness and autonomy
• Proven experience with the ADDIE model - Analyze, Design, Develop, Implement, Execute
• Extensive experience with course content creation and design, specifically for leadership skills development,  adult learning techniques, instructional design, presentation, facilitation, and consultation skills
• Experience developing and driving change management in a complex, global environment
• Experience with coaching high potential team members and entry level people leaders
• Measure the outcomes of projects, pilots, and process improvement and leverage results to inform business decisions
• Be a disciplined self-starter; resourceful and able to prioritize in a fast-paced environment with multiple and changing objectives
• Demonstrate success working in a cross-functional, matrixed team environment on multiple projects. Able to work both on a team and independently deliver results
• Comfortable working in a dynamic, fast-paced environment with demonstrated ability to easily flex style and/or approaches to successfully manage changes in priorities, deadlines and workload
• Excellent communication (written and verbal), analytical, and problem-solving skills
• Global mindset and the ability to develop tailored approaches based on client needs
• Proactively solves problems and identify the information needed to enable effective decision making and actions
• Comfortable working with all levels in an organization
• Ability to manage confidential data and use good judgment when sharing data with other members of the team
• Demonstrated executive presence
• Comfortable with ambiguity

Equipment Knowledge: 

• Excellent Powerpoint/Google Slides skills and experience building executive level presentations 
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
• Knowledge of HRIS (Workday) and Learning Management System Administration and Reporting preferred

Experience Requirements:

Generally, the role requires 8 plus years of complex Learning and Talent Management program development and project/program management experience (consultation, design, development and implementation). It also requires experience with learning management system (LMS) administration along with at least 3-5 years of  facilitation and coaching experience. 

• SHRM-CP/SCP, GPHR, CPTD certification preferred.
• CliftonStrengths, Engagement or other coaching certifications preferred. 

Education Requirements: 

Bachelor's Degree in Human Resources, Organizational Development or related field preferred, not required.

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