Manager, Learning Experience Design

Company Overview

Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your personal wellbeing is important, too. As we continue to grow, we are looking for team members who will bring their unique personalities, backgrounds, and skills to work. Whether you are entering, returning, or experienced in the workforce, we have a place for you.

In our 35+ years in the industry we have improved over 14 million lives, and we are just getting started. With 5,000+ team members nationwide supporting work disciplines from technology to manufacturing, retail stores to field services technicians, corporate teams to customer service, we are a sleep innovation leader because of our team members. Now is a great time to join us as we invest further in our people and sleep innovation. #TeamSleepNumber

Position Purpose

Team members at Sleep Number are part of a passionate, purpose driven culture that is focused on improving the health and wellbeing of society through higher quality sleep.

The Learning Experience & Operations team, part of Sleep Number's broader Learning & Leadership Development team, is charged with creating impactful learning experiences for a variety of team members and leaders across the enterprise.

The Learning Experience Design Manager will be a coach and a player by directly leading Learning Experience Designers and designing, developing, and curating effective solutions for learning and development programs.

Primary Responsibilities

• Leads learning and development creative processes including intake, demand planning, resource allocation, and portfolio management for direct report Learning Experience Designers (Instructional Designers).
• Builds meaningful relationships with leaders, stakeholders, and subject matter experts. Consults with them and L&D team to determine if training is an appropriate intervention for the opportunity. Ensures project requirements and collaboration within team to obtain necessary information required to create learning objectives and training components.
• Develops, manages, and owns program-level plans to ensure that instructional design, development, and implementation of learning and development programs meet objectives and are completed on time, on budget, and with high quality.
• Periodically called on to design and develop solutions for the most important flagship events (e.g., national conferences) and large-scale company programs based on learning objectives, instructional design methodologies and in a style that exemplifies Sleep Number's brand personality and standards.

• Closely collaborates with others within Learning Experience & Operations team and broader Learning & Leadership Development team to ensure content is accurate, efficient, effective, and sustainable and functions properly within learning management system (LMS) or other platforms.
• Uses technical and creative expertise to mentor/coach team members to design and develop using standards, processes, and best practices in an innovative and collaborative environment.
• Continuously evaluates effectiveness of learning and development programs and processes and identifies recommendations for improvements.

Position Requirements

Experience, Education & Certifications:

• Bachelor's degree (Master's degree preferred) in a related field (e.g., instructional design, performance consulting, education, human resources).
• 5-7+ years experience in instructional design, preferably within retail, customer service or other customer-facing industries.
• Direct report people management experience in a fast-paced corporate setting.

• Intermediate to advanced proficiency in e-Learning authoring software (e.g., Articulate Rise).
• Intermediate to advanced proficiency with multimedia development in rich media tools (e.g., Adobe Creative Cloud, Camtasia, Microsoft Office 365 suite).
• Knowledge of/experience with learning and development processes and platforms such as learning management systems (LMS). Workday experience a plus.

Knowledge, Skills & Abilities:

• Exhibits advanced proficiency in instructional design processes, including adult learning principles, learning technologies, and instructional design methodologies (e.g., ADDIE).
• Proven track record of designing, developing, curating, and managing learning solutions including e-Learning courses, instructor-led materials, training videos, and job aids.
• Excellent creative and analytical skills and the ability to convert information and needs into practical training deliverables that are both instructionally sound and visually appealing.
• Strong desire and willingness to provide both consultative/advisory support and hands-on execution.
• Analytical and collaborative skills on when it's best to build vs. buy or curate learning solutions based on resource capacity, subject-matter expertise, time sensitivity, and cost.

• Proficiency in developing and curating soft skills, leadership, sales, customer service, and/or systems training.
• Self-starter who possesses exceptional people, project, and time management skills with great attention to detail.
• Works well independently, as a leader, and as a member of a team.
• Global thinker who performs well in high-pressure situations in a fast-paced, sometimes ambiguous environment.
• Communicates and collaborates cross-functionally and across multiple levels of the organization, and influences partners to achieve results.

• Thinks beyond boundaries of immediate role to keep internal customers, department, and company in mind; acts strategically based on long-term implications of decisions, understands different parts of the organization and their interdependencies and uses that knowledge to influence and make decisions.
• Nimble and embraces change enthusiastically.
• Is open to, proactively asks for, and acts on feedback received for team and self for continuous improvement.
• Skills to measure effectiveness of training and return on investment.

Working Conditions:

• Flexibility to be based near corporate headquarters in Minneapolis, Minnesota and/or to work virtually anywhere in the United States.
• Must be able to sit or stand at a desk, in front of a computer for up to 8 hours per day.

Wellbeing

Our company's purpose is to improve the health and wellbeing of society.

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Examples of how we invest in your wellbeing:

• Sleep - Our 360® smart bed for team members, and discounts on our innovations and sleep solutions for yourself and friends and family throughout the year.
• Physical - Wide range of wellbeing resources and services through our medical plans to improve your physical health.
• Emotional - Access to mental health resources, caregiving support, paid time off and parental leave to support your emotional wellbeing. Work for your day flexibility, available for select corporate roles.
• Financial - Competitive base and variable pay programs, ability to save for the future through a matched 401(k) plan and financial support to recover from an illness or injury.
• Community - Paid time off for volunteering and connections to our communities through our Diversity, Equity & Inclusion initiatives, and support for charitable causes.
• Career - Opportunities for career development and continuous learning, including a tuition reimbursement program.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor's Occupational Health & Safety Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number's policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.