Manager Managed Privacy Services

Ready to join a team that’s all in? At Imprivata we deliver unified access and security management programs that eliminate friction empowering healthcare and mission-critical organizations to work smarter faster and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity embraces challenge and fosters excitement. We are constantly raising the bar on what’s possible owning the outcome of our triumphs and trials staying nimble amidst change and cultivating an environment where we win together. Here your ideas matter your differences are celebrated and your work drives real results—for your career your teammates and our customers.

When you join Imprivata you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking a Manager Managed Privacy Services to join our team. This is a hybrid opportunity based out of our St. Petersburg FL office.

Job Summary

The Manager Managed Privacy Services leads a team of Privacy and Compliance Specialists delivering privacy monitoring services across a portfolio of healthcare customers. This role ensures consistent high-quality service aligned with SLAs regulatory requirements and customer outcomes. The Manager drives operational excellence by establishing best practices tracking key performance indicators and continuously improving workflows analytics and reporting. This role partners cross-functionally to align customer strategy product capabilities and service delivery while supporting the growth and scalability of the Managed Privacy Services program. Success is measured through customer satisfaction and retention service quality operational efficiency and overall team performance.

Duties and Responsibilities

• Lead coach and develop a team of Privacy and Compliance Specialists including performance management mentorship and career progression. 
• Oversee delivery of Managed Privacy Services across customer accounts ensuring adherence to SLAs quality standards and contractual obligations. 
• Define track and report on key performance indicators (e.g. SLA adherence productivity accuracy customer outcomes) to drive data-informed decisions. 
• Act as an escalation point for complex customer and operational issues ensuring timely resolution and long-term customer satisfaction. 
• Establish and scale best practices processes and workflows to ensure consistent efficient and high-quality service delivery. 
• Drive continuous improvement of tools reporting and operational processes to enhance team performance and customer outcomes. 
• Partner cross-functionally with Customer Success Support Product and Engineering to align on customer needs and product enhancements. 
• Ensure compliance with healthcare privacy regulations including HIPAA Privacy Security and Breach Notification requirements. 
• Support onboarding training and ongoing development to maintain high levels of team expertise and service consistency. 
• Contribute to strategic planning and growth of the Managed Privacy Services program fostering a high-performance customer-centric team culture. 
• Other duties as assigned and required. 

Required Qualifications

• Bachelor’s degree in Healthcare Administration Information Systems Business Analytics Public Health or related field; advanced degree preferred. 
• 5+ years of experience in healthcare IT privacy monitoring compliance or data analytics. 
• 1-3 years' experience managing and developing a team. 
• Experience delivering managed or customer-facing services in healthcare or other regulated environments. 
• Strong knowledge of healthcare privacy regulations including HIPAA HITECH and GDPR. 
• Demonstrated ability to analyze operational metrics manage performance and drive continuous improvement. 
• Strong analytical organizational and problem-solving skills with high attention to detail. 
• Excellent communication and leadership skills with the ability to influence stakeholders including senior executives. 
• Experience with privacy monitoring platforms SaaS solutions and customer reporting tools preferred; strong customer-centric mindset and commitment to service excellence. 

This position offers a total compensation range of $131000.00 to $141000.00 (inclusive of base salary and variable compensation such as bonuses and incentives). In addition more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors such as a candidate’s location skills experience and qualifications.

At Imprivata we have a top-notch work environment developmental opportunities a competitive total rewards package and the desire to have fun. If you have the skills and qualifications as we have described above we want to hear from you!

Imprivata provides equal employment opportunities regardless of race religion age sex national origin disability status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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What We Do

For more than two decades Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast compliant and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device application and identity governance Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries we deliver solutions that improve efficiency safeguard data and drive digital transformation. At Imprivata our commitment goes beyond technology—we partner closely with our customers to ensure their success every step of the way.

Why Work With Us

At Imprivata every voice matters. We’re a global team driven by innovation compassion and collaboration. Together we live our values—Raise the Bar Own the Outcome Stay Nimble and Win Together—while making a real impact on healthcare technology and the communities we serve.

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