Manager, Market Operations

Strive Care Partners 

Strive Care Partners (SCP) is a dedicated business unit within Strive Health that partners with nephrologists to share and succeed in global risk contracts with payors. SCP will benefit patients with chronic kidney disease (CKD) and end stage kidney disease (ESKD) through a comprehensive, patient-centered approach that enhances lives and local communities. SCP develops local market Management Service Organizations (MSOs) that aggregate networks of nephrologists and provide them with the tools necessary to be successful in managing risk on their patients. Specifically, SCP delivers primary care services, specialized clinical programs, data integration and analytics, care teams, and administrative support services – all embedded within the nephrologist’s practice. SCP contracts with local market payors on the nephrologists’ behalf to take global risk on their CKD and ESRD patients and provides nephrologists with meaningful short-term and long-term financial incentives, including participation in shared savings and equity-based programs.  

Market Operations Manager

Responsible for managing operational processes across live markets with a focus on scalability, high performance, and continuous improvement. Key member of the central operations team working cross functionally to drive key metrics and hit key milestones for Strive priority initiatives.

Essential Functions

• Serve on the Market Operations team ensuring that operational strategy and consistency and scalability of Strive objectives are successfully implemented.
• Drive operational workflows and manage cross-market and cross-function relationships.
• Understand and manage against the nuances associated with a variety of customers including health plans, health systems, provider groups, and other value-based care organizations.
• Lead both structured and ad-hoc project management, reporting, and relationship management activities to inform key internal/external stakeholders and resolve issues quickly and effectively build relationships with key internal and external stakeholders to establish the Operations team as trusted partners.
• Provide project updates/reporting on a consistent basis to various stakeholders about strategy, adjustments, and progress. Provide input into future implementations across functional areas to continuously improve operations and scalability of functions.
• Monitor project scope and progress to make adjustments as needed. Measure project performance to identify areas for improvement.
• Applies continuous improvement mentality and measures to ensure the best outcomes and continued progress.
• Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities. 

Minimum Qualifications

• Bachelor's degree in computer science, business, or a related field
• 3 years of project management and related experience
• Project Management Professional (PMP) certification preferred or certification within first 6 months of hire
• Business travel
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms

Preferred Qualifications

• Proven ability to solve problems creatively
• Strong familiarity with project management software tools, methodologies, and best practices
• Experience seeing projects through the full life cycle
• Excellent analytical skills
• Strong interpersonal skills and extremely resourceful
• Demonstrated level of comfort with ambiguity Proven ability to complete projects according to outlined scope, budget, and timeline

Annual Salary Range: $83,700.00-$101,500.00