Manager, Marketing Operations - Ecomm - Technical Account Manager

Position Summary...
What you'll do...
What you'll do...
Walmart Connect is seeking a Technical Account Manager - WPP (Walmart Platform Partner) focusing on enabling marketing partners to build solutions that allow the creation, management, and optimization of advertising campaigns. We are seeking a candidate who will be responsible for managing partner agencies who are integrating with our API. This role involves partner technical support, advertiser help, and project management. We are looking for demonstrated performance in a fast-paced, ambiguous environment.
Responsibilities:

• Manage the customer's API integration efforts and service any problems through effective diagnosis, and resolution on Walmart's Advertising platform
• Develop an in-depth understanding of Walmart's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues
• Manage stakeholder expectations and communicate with internal teams and external parties to provide technical and business feedback
• Represent the integrator's perspective while serving as the liaison between product, engineering, and sales teams
• Document partner feedback and the potential business impact to fuel internal roadmap consideration
• Consult partners and advertisers on Walmart API offering
• Serve as the face of the technical partnership

Minimum Qualifications:

• 2+ years experience within a technical program/account management or support role
• Basic understanding of Advertising or eCommerce space
• Understanding of what an API is and why a business builds to an API
• Proven track record of taking ownership and driving results
• Experience with triaging and troubleshooting technical products/platforms for business and technical customers with a client service mindset
• Experience interfacing and communicating with both business and technical stakeholders
• Fluent written and spoken English

Additional Preferred Qualifications:

• Experience with RESTful web services
• Technical management experience a big plus
• Experience with Jira, Salesforce (sales, service, knowledge base or communities)

About Walmart Connect
At Walmart, we enable the connection between supplier brands and retail shoppers at unprecedented scale. As primary stewards of our brand promise, "Save Money. Live Better," we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us. This is a unique opportunity to join a small, high-visibility team within the largest company in the world. We believe all digital advertising can be targeted and accountable - and we have Walmart's sales data to prove it.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Marketing, or related field and 1 years' experience in marketing operations, business management, or related field
OR 3 years' experience in marketing operations, business management, or related field.
2 years' experience using Microsoft Office tools (for example, Word, Excel, and PowerPoint).
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading cross-functional projects, Marketing
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America