Manager, Marketing Technology

The Manager, Marketing Technology will manage a team of Business Analysts to support CRM tools and processes globally. This person will provide project management expertise and develop and manage project plans. They should be results-driven with extreme focus on delivering excellence in assigned projects.

• Manage business analysts and the ticket queue
• Continual relationship building with labels and territories to ensure we are delivering tools and services that are cutting edge and relevant
• Partner with analytics and platform teams to determine customer and campaign analysis to help highlight opportunities and resulting strategies
• Team player, who can be nimble in a fast-moving environment with frequently changing requirements
• Accountable for daily stand-up meetings and follow up on open tasks.
• Responsible for supporting the CRM Toolkit that promotes streaming and artist engagement with focus on innovation and fan acquisition
• Responsible for confirming user requirements and supervising documentation for system requests
• Design workflows, improved business efficiencies and develop business cases
• Vendor & Territory relationships – work with assigned regions & vendors to strategize best use of the toolkit

• Must have a strong business acumen and excellent communication skills
• Excellent technical knowledge of a variety of CRM and analytical technologies, systems and processes
• Strong understanding of key industry standard email, mobile, social and CRM concepts and capabilities
• Knowledge of industry-standard CRM practices and compliances (e.g. COPPA, EU Safe Harbour, CAN-SPAM, etc.)
• Strong analytical abilities
• Love of music, pop culture and social media a must

• You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
• A modern office environment designed to foster productivity, creativity, and teamwork
• Our Hybrid with Flexibility approach combines the flexibility of remote working with the benefits of in-person collaboration whenever we need to come together to do our best work. Managers will partner with their teams and employees to establish work arrangements that meet the business, team, and individual needs.
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition and student loans
• We invest in your professional growth & development
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.