Manager, Marketplace Analytics

About Rokt

Rokt is the global leader in ecommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, AMC Theatres, PayPal, Uber, Hulu, Staples, Lands’ End, and HelloFresh are among the more than 2,500 leading global businesses and advertisers that use Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 Billion. We are expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in NYC and a major R&D hub in Sydney. With 50% annual growth and a vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: smart with humility, own the outcomes, force for good, conquer new frontiers, enjoy the ride, raise the bar, communicate with impact, and disagree then commit. These values help us attract, engage, and develop the right talent around the globe and ensure we foster an environment that helps us all do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

Requirements

About the role

The mission of the Manager of Marketplace Analytics is to spearhead the direction of our marketplace analytics program, leading a team in executing both strategic initiatives and customer outcomes work. This person will leverage their robust analytic and technical expertise to enhance our client's business performance through high-quality analytics work and insights that elevate customer outcomes.

As a vital member of the larger Analytics and Experimentation Science team, the manager will contribute to unleashing the power of analytics and experimentation, making e-commerce faster, better, and smarter.

This person will be coaching and developing six marketplace analysts, each supporting a portfolio of customers. By guiding them to engage in impactful projects and elevating the quality of their work, the manager will ensure the delivery of robust, data-driven insights to our go-to-market team. Scaling experimentation across the team with a hypotheses-driven approach and solid findings, the manager will drive continuous learning. Additionally, the manager is responsible for sharing these learnings with key business stakeholders across the organization.

Responsibilities

• Team leadership. Provide guidance and foster an innovative environment for your team of six analysts—coaching individual contributors.
• Technical expertise. Know, apply, and teach the best methods for solving challenging problems within data analytics and architecture (e.g., data standards & best practices, experimentation, statistics, customer insights, etc.).
• Business insights. Oversee the design and execution of Marketplace projects to ensure rigorous, insightful analysis across domains (incl. A/B testing, custom analytics, building self-serve dashboards, etc.).
• Provide technical vision and strategy for building an efficient and scalable data ecosystem that enables the Rokt team to leverage data and insights across customer success, revenue operations, business development, and finance.
• Deliver impact. Manage resource allocation, project prioritization, and team development for maximum business impact.
• Collaboration and communication. Build strong relationships with our internal team and business partners; communicate insights and recommendations to Adobe Stock leadership.

Requirements

• BS in Computer Science, Engineering, or a related technical field. (MS is a plus)
• 10+ years of hands-on experience in BI/analytics.
• 5+ years of experience leading business intelligence or analytics.
• Expertise in scripting languages (SQL and Python), visualization tools (Tableau or similar, e.g., Power BI or Looker), and Web Analytics (e.g., Adobe Analytics)
• Practical experience with product analytics and marketing/web analytics (search analytics is a plus.)
• Excellent people management skills with a demonstrated ability to lead and inspire teams.
• Effective communication skills to collaborate with technical and non-technical stakeholders.

Benefits

• Safety is our highest priority. We actively invest in the growth of our people and the strengthening of our communities. Our NYC office is 100% vaccinated to keep our employees and community safe and healthy. We require all Rokt’stars and anyone else who will be onsite at the Rokt NYC office–clients, contractors, vendors, and suppliers–to show proof of vaccination and their booster shot.
• Work with the greatest talent in town. Our recruitment process is tough but diligent. We’re constantly aiming to implement our value of “raise the bar” and set high standards for our Rokt’stars. This is essential in our high-performing, high-grow culture where we strive to bring in the brightest and best talent. Our teams thrive by challenging the status quo and we encourage all of our teams to unleash their desire to achieve something bigger.
• Join a community. At Rokt we’re a community of curious explorers. We’re not afraid of venturing into uncharted territories. We work together as one single, aligned team. We value diversity and transparency which is why we support a number of internal employee resource groups including an EDI steering committee, Rainbow Rokts that empowers our LGBTQIA+ Rokt’stars, Womxn who Rokt that promotes gender equality in tech, and more.
• Accelerate your career. We want you to unleash your full potential. This is why we have an annual ‘Level Up’ allowance of $5,000 that gives Rokt’stars the ability to take courses, attend events, go to training, and more to help our great employees become even better leaders.
• Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We even incentivize individuals to utilize their PTO with “High 5” days, an additional 5 days of PTO when you’ve used 75% of your allotted annual paid leave. We also offer a paid Rokt’star Sabbatical for employees who have been with us for 5 years or more.
• Stay happy and healthy. In order to unleash our potential, we want to ensure you’re able to keep your well-being a priority. This means you can enjoy a well-balanced, catered lunch 5x a week in the office along with healthy snacks. We also want you to feel at home when coming into work which is why we’re a dog-friendly office so you can bring your furry friend to work with you. As part of your wellbeing benefits, we offer a wellness stipend so you can enjoy the gym on us! In the US, access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your entire family!
• Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone is rewarded.
• See the world! We want our Rokt’stars to enjoy the ride. As we aim to bring meaning and fun to our everyday work, we host global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022, and Whistler in 2023). As we strive to build a community of curious explorers, we also offer generous relocation packages for those interested in moving to another Rokt office. We have bustling offices in great cities including: New York,Seattle, Sydney, London, and Tokyo.
• We believe we’re better together. We love spending time together and are in the office most days (most teams are in the office 3-4 days per week). We also get that you need to balance your life and your commitments so you have flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.
• We believe in equality. Rokt is an Equal Opportunity Employer and we know our collective strength comes from how different we all are. We encourage you to apply for one of our open roles—irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.