Manager, Midmarket Customer Success

Say hello to possibilities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
To succeed in this role you must have experience in:

• Drive value for RingCentral's customers by being an expert on best practices in change management, finding ways for CSMs to deeply understand our customers' objectives and deliver value based solutions, and determining how to define, drive, and demonstrate ROI delivered.
• Drive alignment with internal teams including Renewals and MidMarket Sales Managers and Expansion teams by aligning with R&E on renewal and up-sell strategy and focus on selling with a retention focus
• Recruit, mentor, and inspire a world-class team by setting expectations, giving feedback, conducting interviews, creating a customer first culture
• Drive MidMarket operational excellence by continuously track and communicate metrics to team to promote transparency, drive behaviors and report on metrics with RVP of MidMarket

Desired Qualifications:

• BA/BS degree or equivalent work experience, MBA preferred
• 5+ years of customer or account management experience including 2+ years managing high performing Customer Success teams at a SaaS or telecommunications company.
• Experience in hiring, mentoring and growing a team of Customer Success Managers.
• Proven experience driving adoption and leveraging customer success best practices.
• Demonstrated ability to develop strategies to address business metrics, translate them into initiatives and track successful delivery.
• Possesses executive presence with communication that drives results and motivates the team.
• Thrives in ambiguity as part of a growing and expanding team.
• Demonstrated ability to effectively collaborate across organizational boundaries.
• Experience successfully working with senior (C-level) executives.
• Experience effectively addressing escalated client issues with speed and urgency.
• Bachelor's degree or equivalent military and/or work experience

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Parental support for children with developmental and learning disabilities
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
If you are hired in California, New York or Washington, the compensation range for this position is between $99,720.00 and $110,800.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
If you are hired in Colorado, Nevada, or Maryland, the compensation range for this position is between $93,600.00 and $104,00.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
If you are hired in Connecticut or Rhode Island, the compensation range for this position is between $88,560.00 and $98,400.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
#LI-JW1