Manager, Mobile Operations Assurance & Analysis

Company

Cox Communications, Inc.

Job Family Group

Business Operations

Job Profile

Business Process Design & Improvement Manager

Management Level

Manager - Non People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $88,300.00 - $147,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Manager, Mobile Operational Assurance and Analysis

The Mobile Operational Assurance team uses data driven insights to enhance the customer experience and optimize Cox Mobile customer acquisition and retention. As Manager, Mobile Operational Assurance and Analysis, you will be responsible for developing the data framework to analyze the mobile customer lifecycle and the effectiveness of strategic initiatives while providing insights for operational and experience improvements. This role serves as a subject matter expert supporting data analysis for Mobile Operational Assurance and represents the team in various cross-functional work streams.

What You'll Do

• Collect and analyze process data to initiate, develop and recommend business practices and procedures that focus on enhanced customer and employee experiences, increased productivity, reduced cost, and drive growth
• Utilize Power BI to create dashboards and assemble analysis and storytelling with actionable insights
• Analyze complex datasets, generate/gather insights, and translate findings into actionable recommendations
• Provide recommendations and insights to senior leaders for business optimization and strategy improvements based on feedback
• Apply knowledge of economic, financial, market, and industry trends to understand and improve individual, work group and/or organizational results
• Work closely with cross-functional teams to build business cases to support process improvement initiatives
• Establishes metrics for process measurement, identifying areas for improvement.
• Designs process diagrams and evaluates current processes.
• Represent the team in various cross functional work streams and ad hoc analytical projects

What's In It For You

At Cox, we reward your hard work with meaningful benefits.

First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

Who You Are

Minimum

• Bachelor's degree in a related discipline and 6 years of experience in a related field (Degree, industry or skill). The right candidate could also have a different combination, such as a master's degree and 4 years of experience, a Ph.D. and 1 year of experience or 10 years of experience in a related field with no degree
• Must have advanced experience using SQL language in the context of analyzing, sampling and generating sample data sets
• Hands on experience with BI and dashboarding tools (Power BI, MicroStrategy, Tableau, or similar reporting tools)
• Strong multitasking, analytical and creative skills
• Self-starter with strong organizational, and attention to detail
• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout the organization
• Demonstrated business acumen, problem solving and critical thinking skills
• Ability to translate and communicate complex analyses clearly and concisely
• Conducts business/strategy impact analyses, validations, and measurement through all stages from concept formulation, definition of metrics, determination of appropriate statistical methodology, research evaluation, and final presentation
• Ability to work independently with minimal supervision

Preferred

• Master's degree or Ph. D preferred
• Experience in wireless industry and/or telecommunications industry experience desired.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.