Manager Network DevOps

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

If you are a Network DevOps Expert and you have experience building private and public infrastructure and platforms at scale using open source tools you should consider joining LivePerson's production Cloud Services Platform & DevOps Group. You will report to the Director Security Engineering and Operations.

You have an opportunity to join an outstanding team. You must display a high-level of capability by promoting valued service to clients. You will have experience providing IT support to multiple teams. Specifically, the Manager Network DevOps will work with our high-profile, elite client base ensuring they receive our first-rate service. You will manage all network and security designs, implementations, and daily support for different client network infrastructures. You will help lead the use of Public Cloud solutions as LivePerson starts its migration. You will also be an important part in handling different networking functions including security and firewalling while using your Cisco/Arista and Public Cloud expertise.

• Provide support for all network and data communication issues including private and internet circuits, routing protocols, VPN connectivity, WAN optimization, hardware, and 3rd party vendor connectivity.
• Respond to and troubleshoot complex networking problems, including coordinating work through employees, contractors and vendors.
• Research networking issues and products and use your expertise to evaluate all possible solutions for best resolutions.
• Address and decide urgent and sensitive RFA client needs and manage appropriate/realistic expectations to ensure overall client satisfaction.
• Configure IPSec VPN tunnels, IP communication, and routing (OSPF, EIGRP, BGP).
• Provide guidance to networking employees and contractors.
• Use knowledge of equipment, production processes, quality control, and other techniques for maximizing efficiency.
• Develop and propose networking architectural solutions to us. Provide technical leadership in implementation of solutions, including participation in vendor evaluation and selection.

• Bachelor's degree in Computer Science, Electrical Engineering, or equivalent level of hands-on experience
• 8+ years of related IT experience working with Cisco, Arista, Palo Alto or similar products.
• Must have 8+ years of network engineering experience.
• CCIE certification or similar certification.
• Experience in data center and Hybris cloud networking design.
• Experience in public cloud migration from on-premise.
• Has been involved in Network Design Architect work.
• Advanced Routing and Switching Experience with Cisco/Arista Switches.
• Must have firewall experience
• Must have hands-on knowledge, configuration and deployment experience for Arista, Cisco switches routers.
• Must have hands-on knowledge Cisco WLAN controller.
• Experience with routing, WAN/LAN, network security and transport technologies (Ethernet, Frame Relay, MPLS).
• Excellent network issue resolving skills.
• Familiarity with Office productivity software and Visio/Lucidcharts for network architectures design.
• Experience with industry standard monitoring tools and topology.

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.