Job Description
Manager of Accounts Receivable
Wilmington DE
Monday to Friday 8:00 am to 5:00 pm
Hybrid
We are seeking an experienced and results-driven Collections Manager to optimize the collection of outstanding receivables. This role oversees a team of collection specialists partners closely with internal departments to drive continuous improvement in cash flow and customer experience.
Some of the things you will be doing:
Team Leadership & Management
- Lead mentor and develop a high-performing collections team.
- Set individual and team goals conduct performance reviews and manage training programs.
- Oversee daily workflows to ensure productivity and adherence to established processes.
Collections Strategy & Execution
- Manage all collection activities including customer outreach dispute resolution and payment negotiations.
- Monitor A/R aging and implement strategies to reduce delinquency and improve other key performance indicators.
- Review complex at-risk or escalated accounts and approve recommended collection actions.
Cross-Functional Collaboration
- Serve as the primary escalation point for customer account issues.
- Work closely with Billing Cash Application Sales and other partner teams to resolve disputes and improve end-to-end processes.
- Maintain strong customer relationships while upholding company policies.
What technical skills experience and qualifications do you need?
Required
- Bachelor's degree in Finance Accounting Business Administration or related field.
- 5+ years of collections or accounts receivable experience including 2+ years in a leadership role.
- Strong knowledge of collections and dispute management processes.
- Strong communication negotiation and conflict-resolution skills.
- Proficiency with ERP and A/R systems.
Preferred
- Experience in a high-volume and customer centric environment.
- Experience with SAP or Oracle
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About Us
CSC is a global business legal and financial services company based in Wilmington Delaware USA providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas Europe Asia Pacific and the Middle East and more than 8000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients communities and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits including annual success-sharing bonuses or commission plans based on individual performance. To learn more visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition our hiring leaders employees or through any other mechanism other than our supplier process will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties responsibilities and qualifications.
About the Team
At CSC® we're always looking ahead finding ways to innovate challenge the status quo and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting developing and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards including Top Workplace USA Great Places to Work India and Built In's Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing bonuses or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave tuition reimbursement referral bonuses and more.
- As business needs allow CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
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What the Team is Saying











What We Do
CSC is a global leader in providing business legal tax and digital brand services to companies around the world. With more than 8000 employees CSC operates in more than 140 jurisdictions delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach market-leading expertise and unmatched global reach.
Why Work With Us
CSC gives its employees the autonomy to innovate and problem solve to grow and to share their expertise and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.
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