Manager of Client Training

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager of Client Training in the United States.

This role is a strategic leadership position responsible for shaping and scaling client training programs that directly influence onboarding success, product adoption, and long-term customer satisfaction. You will lead a training function focused on delivering high-quality learning experiences across multiple formats, ensuring clients gain maximum value from a complex SaaS platform. The position requires a balance of instructional design expertise, team leadership, and cross-functional collaboration with product, sales, and client success teams. You will play a key role in defining how customers learn, engage, and succeed throughout their journey. In a fast-paced, data-driven environment, you will continuously improve training effectiveness using analytics and feedback. This is a high-impact role where learning strategy directly supports retention, growth, and client success outcomes.

• Design, implement, and scale client training programs supporting onboarding, adoption, and long-term customer success
• Lead, coach, and develop a high-performing Training team, ensuring alignment with business and client needs
• Partner with Client Success, Sales, Product, and Marketing teams to align training initiatives with organizational goals
• Oversee learning management system (LMS) strategy, optimization, and content delivery processes
• Develop and refine curriculum design using modern learning approaches such as blended learning, microlearning, and virtual training
• Define KPIs, OKRs, and learning metrics to evaluate training effectiveness and drive continuous improvement
• Use data and learner feedback to enhance training programs and identify areas for optimization
• Ensure all training content remains accurate, relevant, and aligned with product updates and compliance requirements
• Manage training resources, external vendors, and budget planning as needed
• Introduce innovative learning technologies and methods to improve scalability and engagement

Requirements:

• Bachelor’s degree or equivalent professional experience
• 5+ years of experience in training management, instructional design, or learning program leadership (SaaS experience preferred)
• Strong experience designing and delivering scalable training programs for clients or enterprise users
• Proven leadership experience managing and developing training or enablement teams
• Experience working with LMS platforms and learning analytics tools
• Strong understanding of modern learning methodologies including blended and digital learning strategies
• Ability to translate business and product goals into structured learning solutions
• Excellent communication, presentation, and stakeholder management skills
• Strong analytical mindset with experience using data to improve learning outcomes
• Ability to work cross-functionally in a fast-paced, collaborative environment
• Willingness to travel approximately 10–20%

Benefits:

• Competitive salary ranging from $98,000 to $126,000 depending on experience and qualifications
• Eligibility for annual bonus program
• Retirement contributions and financial planning support
• Comprehensive health, dental, and vision insurance coverage
• Paid time off, sick leave, and parental leave
• Opportunity to work in a mission-driven SaaS environment serving millions of end users
• Strong focus on diversity, inclusion, and collaborative culture
• Flexible and supportive work environment
• Professional growth opportunities within learning, enablement, and customer success leadership
• Access to innovative tools and modern learning technologies