Manager of Client Service

Job Description
Manager of Client Services
Wilmington, DE
Monday-Friday 8:00 am to 5:00 pm
Hybrid
CSC's Global Subsidiary Management (GSM) Team provides corporate compliance and governance services to Fortune 500 companies in over 140 countries. By partnering with CSC, clients can streamline the complexities of international business. Our local presence, combined with CSC's extensive vendor network, ensures our clients' subsidiaries meet international compliance obligations effectively.
As the GSM Fulfillment Team Leader, you will lead and manage a team of Global Support Specialists. Your team will handle company secretarial duties, company law, and other fulfillment functions vital to the GSM business. Working closely with our international offices and business partners, you'll play a crucial role in our global compliance operations. We seek a leader with experience in international compliance, company law, and a solid understanding of international business models. The ideal candidate will be adaptable, ready to embrace change, and guide their team through new technologies to support our business's continuous growth.
Some of the things you will be doing:

• Team Leadership: Foster an inspiring team environment with open communication.
• Performance Management: Develop key performance indicators, set clear team goals, monitor performance, and conduct performance reviews.
• Task Delegation: Delegate tasks effectively, set deadlines, and oversee day-to-day operations.
• Motivation: Encourage team members to achieve personal and team objectives and organize team-building activities.
• Recognition: Recognize high performance and reward accomplishments.
• Productivity and Service: Ensure the highest levels of productivity, service, and client satisfaction.
• Relationship Building: Develop effective business relationships with leaders, workflow coordinators, and service area experts.
• Representation: Facilitate team meetings and represent the service area in meetings with other business leaders.
• Process Improvement: Design and implement process and operational policies.
• Employee Development: Manage the full spectrum of employee management, development, coaching, and training.
• Issue Resolution: Listen to team members' feedback and resolve any issues or conflicts.

What technical skills, experience and qualifications is required?

• Corporate Law Expertise: At least 8+ years of experience in an international context.
• Leadership Experience: At least 3-5 years of leadership/people management experience.
• Tech Savvy: Comfortable working in a fast-paced environment.
• Mentoring: Proven history of successfully mentoring and developing employees.
• Performance Metrics: Knowledge of developing and utilizing performance metrics.
• Proficiency: Strong skills in Microsoft Office.
• Communication: Effective written and verbal communication skills.
• Language Skills: Fluency in an additional top language for international business is a plus.
• Organizational Skills: Proven organizational, time management, change management, and decision-making skills.
• Analytical Skills: Strong attention to detail and problem-solving abilities.

Join our dynamic team and take the next step in your career with CSC! Apply now to become part of a global leader in corporate compliance and governance services.
#LI-AM1 #Hybrid #CSCCareers
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.