Manager of Client Strategy

As a Manager of Client Strategy, you will lead and coach a team of Client Strategists. You will ensure that your team is engaged, empowered, and hitting and exceeding goals. As a Manager on the team, you will help develop our customer success vision and strategy. You’ll work cross-functionally with other key leaders to define our full customer lifecycle and create a seamless and amazing experience for our customers.

All positions at Postscript are fully remote.

• Build and lead a highly engaged, high-performing team that regularly exercises good judgment and decision making. Create a strong sense of accountability to customers and each other.
• Foster an environment for Client Strategists to write best-in-class creative campaigns and list growth strategies for their merchants. 
• Develop plans for team members’ continued career growth and have regular coaching and feedback sessions
• Develop and implement effective, repeatable processes and playbooks for your team.
• Develop and implement regular reporting cadence on Plus metrics and team performance. 
• Create effective Plus programs that directly impact company goals, such as expansion revenue targets. 
• Design creative and new ways to engage customers and maximize our customer's subscriber LTV. 
• Own escalated customer issues. Problem solve and resolve difficult issues in a way that strongly exhibits our core values and customer philosophy. 
• Strategize with customers on marketing strategies to drive growth. Build strong relationships and brand loyalty with our customers 
• Identify opportunities to continuously improve our customers Subscriber LTV
• Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

•  2-4 years experience leading a high-performing CS team or Agency serving as a coach, mentor, or manager
• Demonstrated experience coaching and mentoring 
• Demonstrated history of strong team performance, preferably in high growth environments
• Demonstrated ability to collaborate cross-functionally to improve processes
• Strong process-orientation and ability to drive a consistent and repeatable experience Strong analytical skills, with a data-driven, metrics-oriented mindset
• Demonstrated passion for e-commerce businesses and entrepreneurship