Manager of Customer Growth Planning and Operation

About The Role

Here comes a new challenge for you who is seeking the next leap in your career growth, being our Growth Manager for GoFood! In this role, you will lead problem-solving processes and execute solutions with focus on improving demand and growth metrics for GoFood. Combining business strategy and customer experience & behavior analysis, you will do experiments and campaigns that will encourage our users to experience the product’s core value as quickly as possible which will also improve the product's account spending. In short, you’ll get out of bed every day thinking about new ways to solve exciting problems and grow the business, how cool is that!

What You Will Do

• Discover growth opportunities from the interaction of GoFood and its merchants through all of the metrics by running data analysis from Gojek’s vast data resources including business data, transaction data, customer activity within apps and actual customer insights
• Introduce beneficial business changes through well-written strategy document; validate the hypotheses through A/B test or other robust experimentation method
• Operate the product solution and defines the program to achieve business objective by combining multiple initiatives (e.g. promotion program, incentive product, and discovery product )
• Optimize and automate solutions by leveraging Data Sciences and Product resources
• Proactively improve the operation process in the team and act on how to drive a faster, effective, and efficient execution process through third-party tool or in-house service

What You Will Need

• BS/MS in Engineering, Computer Science, Math, Economics, Statistics, or equivalent experience
• Minimum 3 years of working experience 
• Data analytics capability, have a good knowledge of SQL and experimentation process; High Proficiency in Python and R is a plus
• Strong business acumen and project management skills with successful experience in collaborating with cross-functional teams
• End to end the problem-solving mindset that can work in increments and exponents
• Experience in Growth, Product Management, and Data team is a plus

About The Team

Meet the team that has been instrumental in Gojek's growth! We served more than 200 million transactions every month! Also, we strengthen the business group by having deeper knowledge about what are the best recommendations and promotions that are suitable for the customer's needs. From recommending what is the best meal to cheat your diet at 10 pm or offering the latest promotion near your place, we always seek how to extend the product value through our most up-to-date data and marketing solution.

GoFood Growth pod consists of more than 50 persons that consist of different roles , we seek to improve ourselves by learning from everyone. You will get to meet with almost every team there is in Gojek, from the Product Manager, Data Science, to the Operation team. This team is the melting-pot for the Econ, Marketeers, and the Data geeks. While the script running and the campaign launching, we often kill the time by fooling around by imposing ourselves in Among Us or build an alibi as the "Loyal servant of the Arthur" in Avalon (hey, I'm not the minion guys 😃).

Psst, at the moment we are aiming to upgrade our operation through automation and machine learning. If you are interested in solving business problems through the latest cutting-edge data solution, this is the right place for you!