Manager of Data Operations

As a Manager at League, you are responsible for accomplishing your own projects and goals, while managing a team of Individual Contributors. The Manager of Operations is responsible for the effective and successful management of labor, productivity, quality control, and data safety measures as established and set for by Operations Leadership.

In the role of Manager, and under the guidance of the Director of Client Operations, you:

• Effectively manage the day to day activities of yourself and your team to meet defined SLA(s)
• Develop and implement timelines to manage multiple projects and competing deadlines to achieve organizational goals
• Establish ongoing process improvement measures to increase efficiency, accuracy and scalability
• Establish communications processes to ensure the appropriate dissemination of information to direct reports and across department leaders
• Develop systems to monitor key operational processes to track the effectiveness, quality and cost of operating our business
• Promote a company culture that encourages top performance and high morale
• Empower the team to improve their overall skills and product knowledge by conducting a bi-weekly 1:1 and a semi annual performance evaluation with each direct report

Required:

• Advanced level understanding of US employee benefits
• Experience with data integration for benefit administration (e.g. HRIS, payroll, insurance carriers)
• Experience with reusable data processing models (e.g., enrollment & eligibility, self billing, payroll, COBRA & ACA integrations)
• Previous experience working within SaaS / insurance / insurance administration / healthcare 
• Ability to pass a background check and drug screen