Manager of Implementation Management

Who We Are

DebtBook is an industry-leading fintech software platform that revolutionizes the way local governments, higher education, healthcare organizations and their finance teams work. Our powerful, cloud-based software helps these organizations manage all aspects of their debt, leases, and subscriptions, streamline financial reporting, and share information simply with others.

About the Role

The mission of our Implementation team is to ensure great customer outcomes through collecting and analyzing customer data and listening to customer feedback throughout the implementation phase. The team provides insights into effective onboarding and retention strategies and delivers critical inputs to the product roadmap. The Manager of Implementation's primary responsibility will be leading a team of Implementation Specialists, coordinating with cross-functional teams, and implementing new systems, processes, or products to ensure that they are integrated seamlessly into existing operations.

What You’ll Do

• Build and lead a high-performing team that readily assists customers and colleagues across the organization to support and deliver a world-class implementation experience.
• Provide training, coaching, mentorship, and professional development opportunities to ensure the team is meeting individual and team metrics.
• Conduct weekly one on ones with each team member to discuss customer and project assignments, process improvement, goal management, and performance. 
• Utilize internal CRM software to track the progress of all customers in the implementation pipeline and to manage team capacity and project assignments. 
• Collaborate with leaders in Sales, Product, Marketing, Customer Success Management, and Support to strategize, design and implement processes that elevate the customer experience and achieve results  aligned with company goals

What You Bring:

• 3+ years of professional management experience, particularly in a fast-growing environment
• 3+ years of experience in effectively prioritizing and executing tasks in a high-pressure environment
• Minimum 3 years managing client onboarding, implementation, and/or training experience in the software industry.
• Proficient in Microsoft Excel, including formulas and functions
• Highly motivated self-starter with the capability to take initiative.

Why DebtBook

Proud to be named one of the “Best Places to Work” by Charlotte’s Business Journal, DebtBook is a fast-growing company where we dream big, move fast, make an impact, and bring joy to everything we do. Our core values drive our success as an organization, and we are looking for talented teammates who share our passion for challenging the status quo, innovating in all we do, and wanting to make a difference.  

When it comes to benefits and perks, we are committed to supporting our employees’ well-being to make their lives better, both in and out of the office. We offer:

• Competitive salaries plus equity (stock options) for all employees;
• Comprehensive health, dental, and vision insurance, 401(k) with 4% employer match 
• Flexible work schedules and generous leave policies (including unlimited PTO) 
• Professional development opportunities and tuition reimbursement
• Family and wellness perks
• Monthly get-togethers
• Stipends for remote workers to set up their ideal work space;
• Top-of-the-line equipment,  and a newly furnished office

DebtBook is an Equal Opportunity Employer. We value diversity and prohibit discrimination and unlawful harassment in the workplace. All applicants will receive consideration for employment based upon their qualifications without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, pregnancy, sexual orientation, age, marital status, genetic information, political affiliation, National Guard or veteran status, disability, or any other protected status under federal, state, or local law. We welcome and encourage applicants with disabilities to contact our team for assistance during the application and hiring process. We are committed to expanding accessibility and making reasonable accommodations in accordance with applicable law.