Manager of IT Operations

AACSB is the world's leading voice in business education, providing quality assurance (accreditation), intelligence and thought leadership, and learning and development (e.g., conferences, seminars, digital learning) opportunities to over 1,800 member organizations and more than 900 accredited business schools in over 100 countries and territories. AACSB's core values of quality, community, social responsibility, diversity and inclusion, and ethics are all viewed through a global lens in our collective commitment to transform business education for positive societal impact. Synonymous with the highest standards of excellence since 1916, AACSB connects educators, students, and business to develop the next generation of great leaders.

As the Manager of IT Operations, you will be responsible for supporting the direction of the IT strategic plan as well as being responsible for vendor management to cultivate and maintain relationships between AACSB and its vendors and service providers. The Manager of IT Operations will also serve as Product Owner for a proprietary application, working with our key stakeholders to define requirements and outline the development sprints for our Software Developer. They will also oversee internal training through vendor offered learning opportunities. The ideal candidate will have great technical and collaboration skills. If you are looking for a diverse, innovative, and welcoming environment then you are encouraged to apply!

How You Will Contribute:

• Maintains annual vendor/service provider assessment process
• Creates and maintains inventory of all active IT service providers and repository for relationship documentation
• Participates in vendor selection and implementation projects
• Facilitates vendor disputes to resolution, as necessary
• Communicates service outages and upgrades to staff, as defined by service provider
• Collaborates with other departments and vendors to identify training opportunities and oversee training schedules
• Maintains Learning Repository for storage of staff training
• Oversees the backlog, requirements gathering, roadmap and development schedule for proprietary application
• Works with Software Developer to define development sprints and testing schedules
• Performs duties in accordance with AACSB International's Mission and Values

Requirements

• Fluency in English language
• Proficiency in Microsoft Office applications applicable to position
• Previous experience working with contractors
• Experience managing IT Projects
• Excellent written and oral communication skills
• Comfortable working in a culturally diverse, global environment

Preferred Qualifications:

• Bachelor's Degree in a related field obtained through an accredited college or university
• Five (5) years enterprise IT experience
• Three (3) years experience working within IT Department
• Previous Product Manager and/or Vendor Management experience
• Previous experience working with a Learning Management System
• Project Management, Agile, or Scrum Certification

Why join AACSB?

We take pride in providing our employees with an inclusive work environment that promotes individual development. Our employees say our benefits, location, flexible work environment, and their colleagues are the primary drivers that attract and keep them with AACSB.

Benefits

We offer a competitive benefit package, including generous vacation, sick and holiday paid time off, health/dental/vision insurance, 403B, short and long-term disability, life insurance, wellness allowance, tuition reimbursement, and a hybrid work environment.