Manager of Learning & Development

About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.

About The Role:

The Manager, Learning & Development, reporting to the Director, Corporate Learning & Development, is responsible for preparing and implementing learning strategies and programs based on the needs of Agero’s internal clients. This role will partner with leaders across the enterprise to ensure our corporate employees have the necessary skills, knowledge, and abilities to achieve our company's strategic goals and objectives while supporting overall career growth of our people.  They will work with leaders, SMEs, and front-line associates to identify and implement learning solutions that align with business needs and drive results. Activities include developing comprehensive learning programs, experiences, and solutions that address identified needs and support employee development. The ideal candidate has demonstrated experience with standard concepts, practices and procedures of adult learning, performance consulting, instructional design, facilitation, and program/project management. This position must be able to work with a high degree of autonomy and rely on experience and judgment to plan and accomplish goals. 

Key Outcomes:

• Leads, manages, and executes multiple projects within Corporate L&D and contributes to large cross-functional company projects
• Partners with business leaders and People Business Partners to identify skill gap areas and create learning experiences that are aligned to both functional and overall Agero business needs
• Implements various learning methods and programs companywide, focused on key learning outcomes that align with identified skill gap areas
• Uses expertise, influence, and personal skill to build two-way relationships that facilitate change or performance improvement in the business
• Conducts full needs assessments with design documents and storyboards for various curriculum needs
• Leverages knowledge of Adult Learning Principles, content, and audiences to create effective, interactive, blended learning programs to meet the needs of the business
• Creates engaging and effective instructor-led and eLearning materials
• Trains the Trainers to coach and mentor others in facilitation skills
• Facilitates learning experiences in both remote/virtual and in person settings

Knowledge, Skills And Abilities:

Education: Bachelor’s degree in a related field. Master’s Degree and/or Professional Certification (SHRM, SCP, PHR) a plus

Experience: 

• 5-10 years of related corporate L&D Manager experience
• Experience in designing and delivering Sales and Client Success Training programs
• Experience in building management and leadership development programs
• Experience in coaching, and mentoring peers and/or teammates
• In-depth knowledge of virtual training and collaboration tools (e.g. Zoom, Slack, LinkedIn Learning and Google Workspace).
• Experience in learning and design tools such as Canva, Snagit, Camtasia, Adobe Captivate, and Articulate Storyline
• Experience working with various Learning and Talent Management Systems (LMS & TMS)

Skills: 

• Strong understanding of Adult Learning Principles and able to integrate appropriately with a wide range of content and audiences
• Ability to utilize various instructional design methodologies and technologies to create engaging and effective learning experiences.
• Ability to consult, build relationships, and work collaboratively with different departments across geographies and management levels
• Strong facilitation skills to support both virtual and in-person learning experiences through interactive facilitation
• High degree of organization, detail-orientation, time management and project management skills
• Proven ability to demonstrate initiative and work with autonomy as well as collaboratively while driving projects to successful implementation
• Strong sense of teamwork, positive attitude, and results-orientation

Working Relationships: Daily interaction with sr. leaders, managers & internal staff

Additional Requirements: Some travel (less than 10%) may be required.

Hiring In:

• MA (This is a hybrid role - You must be within commuting distance of Medford, MA)