Job Description
Team: Project Management
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager of Onboarding in the United States.
This role is focused on redefining and scaling the customer onboarding experience, ensuring a seamless transition from sales to long-term success. You will own the critical first 90 days of the customer journey, with a mandate to redesign processes, reduce time-to-value, and improve overall customer satisfaction. Acting as both a strategic leader and hands-on operator, you will rebuild onboarding workflows to be more efficient, automated, and scalable. The position requires strong leadership to elevate team performance and create a high-impact, execution-driven onboarding function. You will collaborate closely with Sales, Customer Success, Product, and Operations teams to ensure alignment and continuity across the customer lifecycle. This is a high-visibility role where your work directly influences retention, activation, and long-term customer value in a fast-paced SaaS environment.
Accountabilities:
- Lead the end-to-end redesign and optimization of the customer onboarding process, focusing on scalability, efficiency, and improved customer experience.
- Manage and develop a team of Onboarding Specialists, driving performance, accountability, and continuous skill improvement.
- Oversee the full onboarding lifecycle, ensuring seamless handoff from Sales and strong alignment with Customer Success for long-term retention.
- Identify and eliminate process bottlenecks to reduce time-to-value and accelerate customer activation.
- Define, track, and report key onboarding KPIs such as activation rates, time-to-value, churn impact, and team capacity.
- Implement automation, workflow improvements, and standardized processes to enhance onboarding consistency and scalability.
- Partner cross-functionally with Sales, Product, and Customer Success to improve customer experience and operational alignment.
- 3+ years of experience in onboarding, implementation, or customer success leadership roles in a SaaS or fast-paced environment.
- Proven experience managing teams and leading process transformation or operational improvements.
- Strong understanding of customer success principles and the impact of early lifecycle engagement on retention and lifetime value.
- Demonstrated ability to analyze workflows and implement automation or process optimization initiatives.
- Experience working cross-functionally with Sales, Product, and other stakeholders in a collaborative environment.
- Strong data-driven mindset with the ability to interpret KPIs and translate insights into action.
- Excellent leadership, coaching, and communication skills with a focus on building high-performing teams.
- Familiarity with tools such as HubSpot, Jira, Gainsight, or similar platforms is a plus.
- Experience in turnaround or transformation environments is highly valued.
- 100% remote work environment within the United States.
- Comprehensive medical, dental, and vision insurance fully covered by the employer.
- Equity package as part of total compensation.
- Flexible PTO with a minimum of 15 days, plus generous parental leave.
- 401(k) retirement plan and financial wellness benefits including FSA and HSA options.
- Growth and wellness stipend plus equipment provided for remote work.
- Strong culture of ownership, collaboration, and professional development.
- Opportunity to directly shape customer experience and long-term company growth.
Requirements:
Benefits:
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Date Posted
05/06/2026
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