Manager of Sales Administration

Description

Are you passionate about contributing to the well-being of the Medicare population? Are you looking for a role in management that will oversee the support provided to an active and fast-paced team of sales professionals? If so, the Manager of Sales Administration is in charge of providing effective sales administrative support to assist the team with bringing new members onboard and retaining the customers we serve. This position is responsible for overseeing the Sales Support Representatives who perform advanced administrative, operational and customer support duties. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers.

Responsibilities

In this position, you will: assign tasks and projects to the Sales Support Representatives who support the Director, 18 Medicare Sales Representatives, and our external agents; you will work as a team to help execute these strategies. This role also requires tracking sales including additional reporting functions such as commissions auditing. You will work cross functionally with other departments while resolving enrollment and customer service issues.

Additional responsibilities include training, resolving HR related issues, project management, office management, ordering sales materials, meeting and event planning, staying on top of local compliance. All of these responsibilities while providing a high level of customer service to both our internal and external customers. This position reports to the Director of Medicare Sales and works alongside the Senior Manager of Medicare Sales.

Humana Perks:

Full time associates enjoy

• Base pay with a competitive commission structure
• Medical, Dental, Vision and a variety of other supplemental insurances
• Paid time off (PTO) & Paid Holidays
• 401(k) retirement savings plan with a competitive match
• Tuition reimbursement and/or scholarships for qualifying dependent children
• And much more!

Required Qualifications

• Active Health licenses in NV
• 5 plus years of experience working in either sales, insurance or a related industry
• Ability to organize, manage and lead multiple priorities, projects and initiatives
• Excellent verbal & written communication skills.
• Must be self-motivated with a positive attitude.
• Strong organizational, interpersonal, communication and presentation skills
• Great with laptop computers, cell phones and the ability to navigate mobile apps. This also includes knowledge of Microsoft Word, Outlook, Power Point and Excel.
• Must be able to lift boxes up to 40 lbs.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• This role is part of Humana's Driver safety program and requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
• Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Must reside in the local territory

Preferred Qualifications

• Associates or Bachelor's Degree.
• Prior leadership experience
• Healthcare industry experience.
• Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance

Additional Information

• After offer acceptance you must be able to complete and pass the AHIP certification (paid for by Humana) prior to your start date in order to sell our products
• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
• Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected to move forward in the process, you will receive an email correspondence inviting you to participate in a Modern Hire prescreen. In this prescreen, you will receive a set of questions over the phone and be given the opportunity to record your audio responses to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process.

Scheduled Weekly Hours

40