Manager of Sales Training and Enablement

About Rokt

Rokt is the global leader in ecommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, Groupon, Staples, Lands' End, Fanatics, UrbanStems, GoDaddy, Vistaprint and HelloFresh are among the more than 2,500 leading global businesses and advertisers that are using Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2021 Series E raise of USD$325M, Rokt is expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in NYC and a major R&D hub in Sydney. With more than 50% year on year revenue growth and vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: Smart with Humility, Conquer New Frontiers, Own the Outcomes, Enjoy the Ride, Force for Good, Raise the Bar, Communicate with Impact, and Disagree then Commit. These values help us attract, engage, and develop the right talent around the globe and ensure we have the right conditions to do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

Requirements

About the role

We’re looking for a Learning & Development Lead to join Rokt’s GTM team! This is a new role at Rokt tasked with developing and delivering world-class new hire training and ongoing development of our GTM teammates. We are looking for a seasoned L&D professional who can reinvent our program and help us scale on our path towards becoming a public company. This person will design trainings for both new hires and existing teammates, help us onboard and build an LMS, create benchmarks and assessments, and improve productivity across our GTM organization.

Responsibilities

• Designing and implementing revamped new hire training programs.
• Creatively assess and measure technical knowledge and performance on the job, for multiple roles, using a variety of evaluation techniques.
• Create and deliver interactive online scenario based learning programs, which practice real-life challenges in a fun and engaging way.
• Leverage your technical expertise in the areas of instructional design, ecommerce, and digital advertising to develop engaging and realistic training scenarios that assess practical application of technical knowledge and skills on the job.
• Develop, launch, maintain and optimize technical training content, exercises, and accompanying resource materials which support the training/accreditation programs you design.
• Partner with GTM leadership and cross-functional teams to identify technical learning gaps, support feedback loops for organizational efficiencies and ensure assessment programs align with expected roles & responsibilities, key business strategies and internal processes.
• Develop post-training accountability modules for managers and leaders to help sustain technical learning and codify technical best practices across their teams.
• Help select, implement, and leverage an LMS to effectively deploy, manage and measure learning and assessment programs.
• Analyze response data, report clear program benchmarks aligned to strategic sales priorities, and provide scalable recommendations for improvements.
• Project manage and maintain new and existing programs in a timely way, ensuring content is always relevant, accurate and accessible.

Requirements

• 8+ years work experience with 5+ years working in learning & development, instructional design, or sales enablement, with a bias towards working with sales / gtm organizations.
• Proficiency in building comprehensive assessments and interactive learning programs, using eLearning authoring tools and/or video/audio production tools, without additional support, from start to finish.
• Highly skilled at adapting information from a variety of sources, without requiring past knowledge or background on the topic, into easy-to-understand learning resources.
• Excellent test/question writing, copy editing, and general written/ verbal communication skills.
• Experience administering LMS and Sales Enablement Platforms and tools to scale programs globally across large teams.
• Must have a bias to action and the ability to take a large list of requests and requirements and break them down into actionable incremental steps to deliver value quickly.
• Comfortable navigating ambiguity and working with insufficient information/resources
• A self-starter who is eager to build

Benefits

• Safety is our highest priority. We actively invest in the growth of our people and the strengthening of our communities. Our NYC office is 100% vaccinated to keep our employees and community safe and healthy. We require all Rokt’stars and anyone else who will be onsite at the Rokt NYC office–clients, contractors, vendors, and suppliers–to show proof of vaccination and their booster shot.
• Work with the greatest talent in town. Our recruiting process is tough. We set a high bar because we have a high-performing and high-velocity culture where we only want the brightest and the best.
• Join a community. We believe the greatest things happen when we come together to solve complex problems and make meaningful connections with each other through social groups, sports clubs, and social events.
• Accelerate your career. Develop through our global training events, ‘Level Up’ investment, online training courses, and our fantastic people leaders. Take your career to Rokt’speed - Grow your career in our rapidly growing company.
• Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We also offer a paid Rokt’star Sabbatical for employees who have been with us for 3 years or more.
• Stay happy and healthy. Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! In the US, access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your whole family. And our NYC office is dog-friendly!
• Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone is rewarded.
• See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities: New York, Sydney, London, Singapore, Tokyo.
• Get the best of both worlds with a hybrid workplace. We currently work 4 days a week in office, allowing you to enjoy the best of both worlds (please note: this is subject to change based on the needs of the business and some support roles still require a full-time presence). One week per quarter, you also have the flexibility to work from anywhere.
• We believe in equality. Rokt is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. We would love you to apply for one of our open roles—irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.

Salary Range: $150,000-$170,000/ year + equity + (great) benefits!

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