Manager of Salesforce Platform

Description

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

We're on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors™. We're committed to building diverse and inclusive teams, so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.

The Salesforce Platform Manager has mastery of Sales & Service Cloud, Communities, analytics and will act as the CRM subject matter expert enabling critical business processes with application capabilities. The Manager will work closely with the end user community to design and build solutions in Salesforce that will support the key stakeholders. The manager will ensure the solution keeps pace with changes in operations, policies and procedures.

What you'll do

• Develop strategy and positioning of the SF platform for use by Sales, CEG, Marketing and Operations. Evaluating business needs against platform functionality.
• Work with end user groups to develop roadmaps and requirements for additional/improved functionality. Responsible for designing, building and implementing such plans.
• Coordinate with broader IT team to integrate SF platform/data with other IT platforms/data warehouses as required by the business's initiatives. Ensure data security meets company standards.
• Setup and maintain dashboards, reports, forms, templates, custom objects, object relationships, fields and layouts.
• Manage ongoing system administration (maintaining user roles, security settings, profiles, work-flow rules and data integrity). Monitor and resolve issues/bug fixes.
• Develop and maintain relationship with SF account representatives and related product representatives (i.e. Communities, CRM Tableau, Conga, Prolifiq, Outreach, etc.)
• Create and maintain documentation on processes, policies, application configuration and training materials for users.
• Lead and manage Salesforce administration staff in support of above functions.
• All other duties as assigned.

What you'll bring

• Bachelor's or associate degree with preferred major in Business or Information Technology.
• Salesforce certifications required.
• 7- 10 years of strong technical and functional experience with Salesforce.com.
• Working Knowledge of Apex/Visualforce/Wave Analytics Mastery of Sales Operations, CPQ and Customer Service business processes.
• Experience with Salesforce Communities preferred.
• Subject Matter Expert (SME) on operations/processes/configuration of Salesforce.
• Desire to develop, lead and manage team of internal Salesforce administration staff.
• Protect and take care of our company and member's data every day by committing to work within our company ethics and policies.
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

What's in it for you

• Compensation: Competitive base pay, incentive plans and employee referral bonuses.
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Check out our home: https://youtu.be/xRnbvCW_YgA

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

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Note: Compensation information published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.