Manager of SightMap Implementation

Job Type
Full-time
Description
Engrain has transformed the way people find, lease, and manage properties. Engrain provides a holistic suite of mapping solutions built specifically for the real estate industry to provide stunning unit-level map visualizations that integrate with countless websites and property tech applications. Our revolutionary, unit-level map data and interactive visuals within our SightMap, TouchTour, and Asset Intelligence product lines allow both property owners and prospective renters to better ensure occupancy and drive revenue.
As our Manager of SightMap Implementation, you will have the opportunity to be a critical part of Engrain's growth and dynamic environment. Our 2023 goals require us to continue to build on our new team structures and processes, augmenting them with innovative technologies to streamline delivery and create a best-in-class SaaS experience for customers. Reporting to the VP of Implementation, you will lead the transformation effort related to the setup and delivery of the SightMap product. This includes direct management responsibility for the SightMap Onboarding and Project Management teams.
What you'll do...
Operational and Delivery Excellence

• Optimize process, cost, and talent by addressing inefficiencies, establishing discipline, and instilling a sense of urgency around team operations
• Develop key performance indicator dashboards to measure, monitor, and report on SightMap performance (personnel, response times, quality of work, customer satisfaction, etc)
• Work closely with the SightMap Onboarding and Project Management teams as a customer-facing escalation point for challenging customers and projects
• Capture and leverage customer feedback to inform future product enhancements and process improvements
• Continuously improve SightMap employee training, processes, and tools to scale product development and delivery
• Create and maintain implementation schedules and templates to ensure critical milestones are met for the products purchased
• Evolve processes for monitoring team members' (and contracted resources') compliance with established methodologies and production best practices to ensure quality while keeping up with scale
• Partner with senior leaders of other business departments involved with the marketing, selling, design, delivery, and support functions of SightMap to mitigate challenges associated with communications, personnel, and process

People Leadership

• Build and reinforce a strong, performance-oriented team and culture
• Create organizational structures that optimize the customer experience and scale alongside the business
• Coach and mentor individual contributors, growing talent value and performance outcomes
• Create robust training materials and procedures for SightMap employees

Technology Leadership

• Steer outcome-based transformation decisions aligned with our strategic goals and objectives
• Rationalize and evangelize a fresh technology vision for both customers and teams
• Implement new technology to create time and cost efficiencies, and generate maximum value throughout product implementation processes and the customer onboarding experience

Requirements
What you offer us...

• Bachelor's degree or equivalent experience
• 3-5 years of previous leadership experience
• 5+ years of experience working in software implementation, customer success, and/or project management
• Ability to understand technical subjects and emerging technologies and relevance to the marketplace
• Excellent organizational, project management, analysis, and communication skills
• Track record of building partnerships, influencing and leading strategies across cross-functional teams

What we offer you...

• Salary Disclosure for Colorado: minimum base salary of $80,000-$100,000. Final offer amount is determined by factors including years and depth of candidate's experience, certifications, and skill set alignment to the job requirements
• Various health, dental, and vision insurance plans to choose from
• 2-10 weeks of paid parental leave + additional paid and unpaid leave options
• Up to 18 days annually of PTO & 10 holidays per year
• Dog-friendly office
• 401k match up to 4 percent
• Annual stipend for personal growth through our Grow450 program
• On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status.