Manager of Strategic Customer Success

Ashby is seeking a Manager of Strategic Customer Success to lead a team of CSMs in serving the company's largest and most complex customers. The role involves helping the team navigate the nuances of enterprise partnerships, building scalable processes, and advocating cross-functionally to deliver exceptional outcomes for customers.

Requirements

• Team Leadership & Coaching
• Customer Journey Expertise
• Up Market Motion
• Operational Mindset
• Cross-functional Collaboration
• Problem-Solving Orientation
• Data-Driven
• Customer-First Thinking
• Lifecycle Awareness

Benefits

• Competitive compensation
• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave
• $100/month education budget
• Extended health benefits
• Generous equipment, software, and office furniture budget

Originally posted on Himalayas