Manager of Technical Accounts (IDology)

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.

With over 30 years' experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in a global business
• We want you to be yourself
• We grow when you grow

About the team

Account Management

At GBG Americas, our Account Management team is the backbone of our client success. We believe in fostering deep, meaningful relationships with our clients, understanding their needs, and providing tailored solutions that drive growth. Our team thrives in a dynamic environment, leveraging innovation and collaboration to ensure we always exceed client expectations. With an intricate balance of strategy, relationship management, and technical proficiency, we're not just a team-we're the gateway to our client's success.

The role

As part of the Americas GTM team, the Manager of Technical Accounts role will have the opportunity to really make a mark on the future success of GBG, and our record of achievements. Working from our Atlanta headquarters, the role will report to the VP of Customer Experience within this fast paced and acquisitive organisation. Your focus will pivot around synergizing with Fraud, Implementations, and Sales teams. The role demands driving client loyalty, formulating revenue enhancement strategies, and ensuring exceptional customer experiences. Your responsibilities also extend to onboarding, training, professional development, and addressing client concerns.

What you will do

This role will oversee our client relationships, ensuring satisfaction and longevity. You'll spearhead strategies to both nurture current clients and attract new ones. Leading a dedicated team, you'll collaborate with other departments and support our sales efforts, all while maintaining the high standards GBG Americas is known for. This position requires strategic leadership, relationship management, and effective collaboration with other teams, particularly during Quarterly Business Reviews (QBRs) with the Account Management team. As the Manager of Technical Accounts, you will steer the strategic direction for the Technical Account team, emphasizing product adoption and an unparalleled customer journey. Your role encompasses building and guiding a top-tier technical account team, fostering inter-departmental collaboration, and ensuring client success. Proactively identifying and addressing potential client challenges will be key, alongside presenting vital Quarterly Business Reviews to our strategic accounts. Your responsibilities also extend to collaborating with our Product and Marketing teams.

Requirements

• Strategic leadership- An individual who can lead the vision and direction with an aggressive, proactive approach to growth for the Account Management team, ensuring that our engagements with clients are meaningful
• Relationship Management & Cross Selling- A professional adept at building strong relationships with existing clients while identifying avenues for cross-selling and upselling, ensuring that clients get the full range of our offerings
• Drive for growth- A forward thinker always on the lookout for ways to expand our client base, ensuring our offerings remain competitive and top-notch
• Exceptional Analytical Skills- Adept at interpreting and translating data into actionable strategies, ensuring optimized performance and informed decision-making within the technical account sphere.
• Team mentorship- A leader ready to provide guidance, mentorship, and direction to the Director of Account Management, ensuring seamless teamwork and department success.
• Cross functional agility- An individual comfortable collaborating with various departments from stakeholders to analytics research-ensuring initiatives and projects move forward cohesively
• Sales Support-Someone adept at working alongside and offering support to our sales teams, ensuring client acquisition and retention align with our sales goals
• Technical Expertise: A strong understanding of network, infrastructure, operating systems, and database technologies. Comfortable with technical interactions with customers.
• Reporting Skills: Proven capability in crafting customer reports and effectively presenting Quarterly Business Reviews.
• Industry Knowledge: Experience in telecommunications and/or the payment industry is a definite advantage.
• Executive Communication: Comfort and experience in liaising and presenting to C-level executives.
• Analytical Tools: Familiarity with tools like Tableau and a general proficiency with relevant software platforms.
• The ability to work to strict deadlines and a mature approach to work is essential
• The ability to autonomously plan your workload and focus on the right priorities
• Good problem-solving and time management skills
• Proven ability to handle multiple projects simultaneously
• Highly organized and detail-oriented

Additionally

• You will be able to demonstrate a positive, engaging, hard-working approach and exhibit the company values of Trust, Results, Understanding, Straight forward, Team Player, Example, and Develop.
• A highly motivated individual, that brings energy and confidence, and able to lead a team;
• A self-starter with a "can do" attitude able to operate in an autonomous, hands-on environment

Benefits

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next steps

If you're interested, please apply! We're looking to hire the best and most engaged people into our business and we'll make an offer once we've found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status or disability. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why 93% of our team members would recommend us as a great place to work, drop an email to [email protected] and we'll be in touch.