Manager of Technical Professional Services

Based in Washington, DC, Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.  Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local. 

Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. The company recently acquired Capitol Canary, a market leader in grassroots advocacy software.

As the Manager of Technical Professional Services, you’ll be responsible for implementing the paid technical services to Quorum’s customers and will be directly responsible for the day-to-day operations of our 5-person Professional Services programmers and a 3-person Tier 2 technical support team . As a member of the leadership team for our customer service organization, you’ll report directly to our VP of Professional Services and work closely with customers, customer service managers, and engineers to implement your team’s technical solutions strategy. This role is a player-coach role where you’ll both manage and coach individual contributors and directly participate in the process of improving the architecture of Quorum’s integrations with other systems.  You will deliver high-quality results and work through risks, challenges, and obstacles, all while setting and managing expectations with various stakeholders. 

About You

• You have at least six (6) years of full-time professional experience working in software development at a software company using  must-have Python and React (or similar Javascript framework), PostgreSQL, AWS, and Linux. Nice to have: Django.
• You have at least three (3) years of experience managing or directing teams of product developers.
• Strong coaching and management skills as indicated by a strong track record of supporting the growth and development of other engineers, proactively assessing talent, development and goal setting to ensure the team is effective in driving results of established goals and metrics.
• You have excellent communication skills including good English.
• You have strong interpersonal skills – with the ability to manage customer expectations and strategically lead and influence multiple projects.
• Strong, agile project management skills as demonstrated by a strong track record of completing complex technical projects that this individual directly owned
• Strong understanding of establishing costs for custom development projects and calculating return on investment and utilization of staff.  You understand how projects impact business and company objectives using sound business acumen

 

About the Professional Services Team.

• We’re a fast-growing team that is ultimately responsible for delivering custom solutions to customers that are outside of the core software offerings.  
• We partner closely with the Product Management team and work with them to understand customer and market needs and to design and deliver world-class solutions that meet those needs.
• We’re very close as a team and invest not only in each others’ skills and careers but also in building real relationships with one another: development is a team sport and we believe that it’s better (and more fun) to work on a team of people that you know well and care about.

What You’ll Do 

• First Week: You’ll learn about Quorum’s many products, users, and the public affairs world. You’ll start learning about the products and solutions the professional services team offers and implements.
• First Month: You’ll take over the day-to-day management of the Technical Professional Services team and invest in improving the people and processes that make the team work.
• First Six Months: You’ll lead the finalization of the internal and external professional service projects across all of Quorum’s platforms and also produce new service offerings that can be sold to Quorum’s customers.    You will provide reports to the leadership team that detail revenue and cost utilization.
• First Year: You’ll take ownership of the overall vision of the Technical Professional Services team.

Our Work Environment

• We are a remote-first team with flexible work options: work remotely, or you may choose to come into our office in Belo Horizonte.

Our team loves to spend time doing fun things outside of the office - both together and remote, which we call Quorum Fun events. Past Quorum Fun events have included apple picking, yoga, virtual art classes and wine tasting.

If you'd like to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works, drop us a line. We'd love to talk to you!

Compensation Structure

• This is a full time CLT Opportunity. 

Benefits

• Standard Brazil Holidays
• Monthly Work from Home Stipend
• Mental and Dental Care by SulAmérica
• Monthly Professional Development/Mental Health stipend
• Subscription to LinkedIn learning
• Alelo Food Voucher
• Incompany English classes with a native speaker teacher
• Free Subscription to the Calm app
• Invest in Yourself Days - one Friday per quarter is dedicated to your professional development!
• Bi-annual Hackathons
• Flexible Paid Time Off
• Virtual and in-person team events 
• Bright sunlit open office concept with your dedicated desk (if you want it)
• Inclusion & Diversity Affinity Groups to support belonging
• 12 weeks of paid parental leave
• CLT Working Contract.

For any questions regarding any open roles on our team, please reach out to [email protected].

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