Manager of UX Content Strategy

About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone that works here, they'll tell you our people are at the core of who we are. We are all entrepreneurs who love to innovate and win with a passion for serving our customers. While we take personal ownership of our everyday work, we recognize that we only win as a team.

Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 7 offices across the U.S., or remotely. We're building more than a tech company - we're building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work®.

Our Opportunity

We are seeking a Manager of Content Strategy to lead our Product Design - Content Strategy team in Charlotte, NC or Remote within the U.S. This position would lead the product design content strategy team, own the strategy for cross-platform content and develop standards, guidelines and content practices for all our product experiences across the SaaS portfolio. You would be leading a team of content strategists whose skills in writing practices range, giving you the ability to mentor and coach a growing team. We are a collaborative, diverse team of product designers, researchers, and writers who value winning as a team and innovating to change the industry. If you are excited about working in an organization that values the power of design and want to work with the most supportive team you can find, this is the role for you. Our team is mostly on the east coast, but we are open to remote candidates for this position.

About You

Passionate about customer success

You use your expertise in content strategy and writing methods to turn user needs into experiences that deliver compelling value for the user and the business. You can plan your team's work and identify the right approach to any given challenge, holding yourself accountable using user-focused outcomes and business metrics.

Win as a team

You build trust across the team by helping others achieve their goals, and you can advocate for best practices. Your constructive communication and collaboration style enables you to quickly build consensus and influence people across your team and others.

Innovate to change the game

You understand how to solve design and content problems in a variety of ways through your past experiences and expertise. You can clearly articulate the pros and cons of any proposed solution. Your judgment allows you to make smart trade-offs between time and effort to ensure the best possible outcome and quality.

Play to our strengths

You model and mentor your peers to help us create a high functioning team that is continuously learning and improving product design delivery. You guide the team to develop solutions that meet project goals. When you see an issue, you act quickly to resolve or escalate it.

What You'll Do

• Lead a content team that collaborates with cross-functional partners from product, engineering, business, marketing, and others.
• Identify the strengths of your team members and create opportunities for them to improve content strategy across products.
• Use systems thinking to connect the dots across experiences and teams to create a cohesive experience that delights new and existing users.
• Guide the strategic thinking of the content team, their processes and goals. As well as driving the team's prioritization and capabilities.
• Consult with partners across product, design, marketing, and engineering to prioritize the teams' efforts.
• Create programs to educate content strategists on the usage of tools to help them raise the bar on their content skill sets.
• Provide meaningful feedback and guide the management of stakeholder input to improve the team's skills, perspectives, and content solutions.
• Guide your team through producing documentation that ensures features and functionality are well understood by users, stakeholders and detailed enough for engineering to develop.
• Champion cohesion and consistency by delivering content strategy that promotes our organization's experience strategy and users' needs.
• Nurture AvidXchange culture and principles within your team and the product design practice.

Required Qualifications

• 5 or more years of experience as a content strategist, UX writer, or similar content role.
• 1 or more years of experience leading large-scale initiatives and the ability to manage 2 or more individual contributors.
• A track record of delivering high-quality digital products that delivered results and demonstrate the depth of your skills; illustrated in a portfolio or case studies as applicable.
• Proven experience communicating and presenting complex problems clearly across different audiences and levels of the organization.
• A proven ability to evaluate the customer needs and business impact of your content decisions.
• Bachelor's Degree and/ or equivalent working experience

Preferred Qualifications

• Worked on content for software products previously.
• 2 or more years of management experience.
• Experience communicating content strategy practices and mentoring others.

Equal Employment Opportunity

AvidXchange is an equal opportunity employer.AvidXchange is committed to equal employment opportunity in accordance withapplicable federal, state, and local laws. AvidXchange will not discriminateagainst applicants for employment on any legally recognized basis. Thisincludes, but is not limited to veteran status, race, color, religion, sex,sexual orientation, gender identity, gender expression, national origin, ageand physical or mental disability.

Other details

• Job Family Product Management
• Job Function User Interface Design
• Pay Type Salary
• Employment Indicator Professional

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