Manager of Wholesale Education

Overview

We are a people-powered beauty ecosystem, leveraging unique and engaging online and offline experiences as well as consumer participation to fuel our growth.  In 9 years, we have built an iconic brand that has revolutionized how consumers, and how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, and ripe for building upon. Our next step is to bring Glossier to more people in more places.  We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

The Manager of Wholesale Education supports the Education team in managing and coordinating education initiatives, training, and eventing, primarily focusing on the global Wholesale business. This position will play a key role in driving the business with our internal and external wholesale partners by sharing deep product knowledge and passion for Glossier’s approach to beauty. This role requires excellence in high-touch training, content creation tailored to Wholesale, and facilitation in both brand and product knowledge. A successful candidate will demonstrate exceptional project management skills, attention to detail, strong organization skills, creative thinking, and the ability to work collaboratively and with agility cross-functionally. This role will report to the Director of Omnichannel Education. 

Six Month Expectations 

• Gain a deep understanding of: 
• Brand: Glossier history, values, brand guidelines, and unique POV on beauty
• Product Knowledge: Product details, benefits, and techniques for existing product assortment and new launches
• Customer Engagement: Customer journeys, selling ceremony, clienteling, and CX engagement
• Lead the ongoing training for Field Wholesale teams; serve as their Education liaison 
• Manage a calendar and strategy supporting continuous education to refresh and reinforce key training topics with existing team members across all channels
• Support key Wholesale activations to drive brand equity and product enthusiasm for new launches and existing product within wholesale teams and partners
• Support retailer-led timelines and calendars 
• Support trainings virtually and in-person
• Assist in the field in key time frames 
• Partner with internal and external Education teams on content creation and video production  
• Partner with Marketing on operational needs of field team and wholesale education initiatives
• Drive acceleration of lo-fi video content creation for field team in-store training  

Twelve+ Month Expectations

• Continued progress and growth in the initiatives listed above
• Develop training and education needs for retailer education events 
• Support continual review and process/program improvements in Training and Education areas and proactively surface areas of improvement
• Support training strategies and programs for new field team hires and partners, new store openings, new markets, and new product launches
• Manage wholesale education and operations calendar 
• Lead operational needs of field team and wholesale education initiatives

Qualifications 

• 4+ years Education training experience
• Experience working with Sephora North America, Mecca and/or Space NK wholesale teams required
• Experience creating content for training purposes in-store, such as one sheets, retention quizzes, and training tools
• Experience with video content creation and editing expertise (shot and edited from phone)
• Self-starter, solution-minded, highly organized with keen attention to detail
• Ability to efficiently manage and prioritize multiple projects 
• Understanding of effective education and training program practices in wholesale 
• Understanding ot the in-store training experience for Beauty Advisors
• Experience creating and facilitating content across various mediums (in-person, virtual, LMS)
• Ability to develop strong relationships both internally and externally and work collaboratively
• Strong oral and written communication skills
• Possesses enthusiasm, creativity, an entrepreneurial spirit, and a growth mindset
• A passion for the beauty industry and Glossier’s unique approach 
• Role based in NYC. Ability to travel as needed (less than 25% of the time)  

In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:

• The estimated annual pay range for this role is $108K - $117K. There may be future opportunities for continued pay progression based on continued strong performance in the role.
• Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, equity in the form of Restricted Stock Units, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits.
• Learn more at the Glossier Career page.

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate’s qualifications, skills, and experience. 

NOTE: Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location or require them to travel, work in person with vendors or others or participate in creative productions to be fully vaccinated against COVID-19. Glossier is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state or local law.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.