Manager Onsite Services

Grainger

Manager Onsite Services

Posted Yesterday

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Athens GA USA

Hybrid

81K-135K Annually

Senior level

eCommerce • Information Technology • Retail • Industrial

North America's leading B2B supplier of maintenance repair and operating supplies and related services.

The Role

Lead district onsite services and KeepStock vendor-managed inventory programs. Manage 10–20 onsite service reps drive financial performance partner with internal teams and improve processes to boost customer satisfaction and profitable growth.

Summary Generated by Built In

Work Location Type: Hybrid
Req Number 332111
About Grainger
W.W. Grainger Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture the Company reported 2025 revenue of $17.9 billion. For more information visit www.grainger.com.
Compensation
The anticipated base pay compensation range for this position is $80900.00 - $134900.00. This role is eligible for an incentive target of up to 15 % based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.
Rewards and Benefits
With benefits starting on day one our programs provide choice and flexibility to meet team members' individual needs including:

Medical dental vision and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period no employee contribution required.
Employee discounts tuition reimbursement student loan refinancing and free access to financial counseling education and tools.
Maternity support programs nursing benefits and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
Grainger Benefits
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend in part on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend modify or terminate its compensation and benefit programs in its sole discretion at any time consistent with applicable law.
Position Details
Become the customer's first choice for the products and services they need to keep their workplaces safe efficient and functioning by leading the District efforts for assigned KeepStock (Grainger's vendor managed inventory solution) engagements and on site customer service activities. Build strong partnerships to facilitate success which will allow Grainger to effectively extend our reach into our customer's locations and provide superior service.
You Will

KeepStock Management/Leadership:
Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money.
Use Grainger network to collaborate within multiple teams to achieve results.
Implement Leader Plan which includes assessing and prioritizing coaching and teaching hiring top talent
Promote strong team member engagement support team member development..
Financial Performance/Resource Management:
Manage projects by allocating resources ensuring return on investment and profitability.
Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.
Ensure the right solutions and resources are being offered/deployed to customers
Ensure optimal customer survey satisfaction levels.
Business Partnerships to influence Growth:
Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports our customers business pressures and goals.
Be a business steward by understanding how Sales and Service teams collaborate to drive profitable revenue growth and improve service levels.

You Have

5+ years of retail manufacturing or industrial business experience with direct leadership experience
Understanding of financial and economic concepts.
Experience leading in a matrixed environment
Experience in building and working effectively within different teams.
Strength in process improvement ownership and control and project management
Experience leading and working towards goals with a remote team

We are committed to equal employment opportunity regardless of race color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship marital status disability gender identity or expression protected veteran status or any other protected characteristic under federal state or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment should you need a reasonable accommodation during the application and selection process including but not limited to use of our website any part of the application interview or hiring process please advise us so that we can provide appropriate assistance.
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Skills Required

5+ years of retail manufacturing or industrial business experience with direct leadership experience.
Understanding of financial and economic concepts.
Experience leading in a matrixed environment.
Experience building and working effectively within different teams.
Strength in process improvement ownership and control and project management.
Experience leading and working towards goals with a remote team.

What the Team is Saying

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The Company

HQ: Lake Forest IL

26000 Employees

Year Founded: 1927

What We Do

Grainger is a leading broad line distributor with operations primarily in North America and Japan. We Keep The World Working® by serving more than 4.6 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn grow and make a difference by keeping businesses running and their people safe. As a Platinum Employer on the Where You Work Matters list a 2026 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company we’re looking for passionate people to join our team as we continue leading the industry. Find your way with Grainger at jobs.grainger.com.

Why Work With Us

We're proud of our people-focused culture. We embrace new ways of thinking and recognize everyone as an individual. At Grainger we have a welcoming workplace where you can fell comfortable confident and learn and grow at any career stage all while fulfilling our purpose to keep the world working.