Manager, Operations

Vista is the industry leader in personalized physical and digital products. We empower over 17 million global customers to make an impression - and we're fueled by forward-thinking and innovative technology. Just last year, Vista generated $1.508B in revenue through customized print products, signage, apparel, websites and more.
About the Role:
This role is responsible for ensuring the safe and efficient execution of all manufacturing activities in the plant through effective management of people, processes, and plant equipment, including but not limited to Operations Team Members. A strong technical background and understanding of world-class manufacturing concepts such as lean manufacturing, continuous improvement, employee development and quality disciplines are required to effectively perform this role.
This role is responsible to lead the manufacturing function and will formulate, execute, and continuously refine plans to direct, motivate and build the skills of the Operations team. The Operations Manager is expected to manage flow (people, information, and materials), teach and coach others within the team, and continuously improve processes and manufacturing controls to ensure Safety and Quality with on-time delivery to Vista customers. The goal is to foster a safety mentality and a commitment to efficiency, quality, innovation, and continuous improvement.
Duties include but are not limited to management of resources to align activities that provide optimal organizational impact at the lowest cost; allocation of resources to support production execution, organization of special projects, development and implementation of processes that maximize resources while maintaining compliance with applicable Employee and Safety legislation.
What You'll Do:

• Plan, direct, and coordinate the manufacturing operation in compliance with company goals and objectives to achieve optimized throughput and labor efficiency.
• Maintain Team Member safety and morale by creating a safe and efficient working environment.
• Set strategic and tactical direction, aligned with the company's strategic direction.
• Ensure the Operations team meets safety, quality, delivery, and cost objectives while maintaining high morale in all areas.
• Provide the guidance, leadership and expertise required to build out a world-class manufacturing system to supervisors and/or professional staff.
• Engage, empower, and motivate Team Members to achieve optimal performance output through coaching skills, effective communication and ensuring growth and development opportunities.
• Manage the Operations team's annual operating and overhead budget, capital projects and implement actions plans that drive efficiency. Manage resources to ensure objectives are delivered.
• Responsible for creating action plans and processes to drive improvements in metrics and Key Performance Indicators.
• Use daily reporting/tracking results to detect, escalate, and root cause abnormalities in the flow (people, materials, and information).
• Establish and control conditions on the production floor to satisfy quality requirements and delight Vista customers.
• Participate actively in process standardization, cost reduction, and systemic improvement.
• Investigate and analyze newly introduced products and processes, where feasible.
• Empower the Team Members to develop cost-effective alternatives and improvements to the production processes, through coaching and assigning resources to suggested improvement ideas.
• Establish an environment of trust by communicating in an honest, straightforward, and transparent manner at all levels.
• Recognize, reward, and celebrate team successes.
• Liaison with cross-functional departments/organizations and create solid relationships.
• Work effectively in a fast-paced environment.
• Determine the resource needs related to ongoing staffing and training.

What You Need:

• Post-secondary (Bachelor's) degree in Business, Engineering or relevant field strongly preferred.
• Minimum of fifteen (15) years of manufacturing operations experience including at least 5 years within a leadership capacity.
• Shown broad domain manufacturing knowledge.
• Proven experience with lean manufacturing tools and systems, ideally intimate experience with the Toyota Production System (TPS).
• Proven experience with Practical Problem Solving using a methodical approach. (for example, Toyota Kata/A3, DMAIC).
• Practical experience with variation reduction and process efficiency improvements.
• Strong data, analytical skills linked with observational and fact-based decision making.
• Track record of managing using metrics and Key Performance Indicators.
• Shown leadership skills including people growth, mentoring, team building, collaboration, and conflict resolution.
• Able to inspire and mentor Team Members at varying levels using excellent written/verbal communication.
• Strong verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Ability to interact effectively with all levels and all positions within the organization.
• Proven experience in implementing and enforcing plant safety rules and procedures.
• Demonstrated knowledge of managerial costing, P&L statements, and budgeting processes.
• Demonstrated strategic thinking and planning skills.
• Driven, energetic and global problem solver who desires personal growth.

About Us:
Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we've been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses' presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.
Commitment to Diversity, Equity, & Inclusion:
Vista exists to help our customers live their dreams. Each dream is unique - and the Vista team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.
Equal Opportunity Employer:
Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires
Nearest Major Market: Reno
Nearest Secondary Market: Tahoe
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