Manager, Operations

Job Responsibilities

• First Mile Operations
• Manage and streamline the pickups of parcels from various shippers.
• Ensure timely pickup and coordination with Sales , KAM and CSM teams.
• Develop and implement strategies to enhance first-mile efficiency and shippers satisfaction.




• Sortation
• Oversee the operations of sortation centers, ensuring accurate and timely sorting of parcels.
• Implement and monitor standard operating procedures for sortation processes.
• Analyze sortation performance metrics and drive continuous improvement initiatives.




• Middle Mile Operations
• Manage transportation logistics between sortation centers and hubs.
• Optimize routing and scheduling to maximize efficiency and reduce costs.
• Maintain strong relationships with transportation providers and negotiate favorable contracts.




• Last Mile Operations
• Ensure timely and accurate delivery of parcels to end customers.
• Monitor and manage the performance of delivery.
• Implement innovative solutions to improve delivery success rates and customer satisfaction.




• Monitor performance metrics and evaluate operational efficiency.
• Analyse data and generate reports to identify areas for improvement and implement corrective actions.
• Analyse fleet operations and recommend measures to enhance fleet efficiency and productivity.
• Identify and implement process improvements to enhance operational efficiency.
• Stay updated with industry best practices and integrate them into operational strategies.
• Ensure all operations comply with relevant regulations and safety standards.
• Manage and oversee special projects assigned by the Head of Operations.

Job Requirements

• Minimum of 5 years of experience in logistics or operations management, preferably from an eCommerce environment.
• Experience in cold chain and supply chain are added advantages.
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Strong analytical and problem-solving abilities.
• Proficiency in report generation.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Strategic thinking
• Operational Excellence.
• Leadership and People Management.
• Customer Focus.
• Adaptability and Flexibility.




If you are passionate about logistics and have a proven track record in operations management, we would love to hear from you. Apply now and join us in creating solutions for hassle-free deliveries and shaping up the future of tech-based logistics.