Manager, Operations and Business Cadence

Manager, Operations & Business Cadence – Denver, CO

Do you want to make a global impact by creating regular business cadence updates, executing internal communications, and improving employee engagement strategies? Are you a process-oriented and proactive professional who excels in a dynamic, fast-paced environment? Does joining a global company that invests in its people and builds their capabilities to adapt, develop, and innovate sound interesting to you? Then it is time to join Western Union as a Manager, Operations & Business Cadence.

Western Union powers your pursuit.

In this role you will support the overall Marketing and Digital organization by enhancing the global employee engagement strategy, managing the governance and delivery of business cadence updates, and articulating content that aligns with regional teams.

Role Responsibilities

• Enhance the employee engagement strategy for the department and be directly responsible for delivering that strategy.

• Gain a clear understanding of different audience’s perspectives, provide strong leadership engagement, and present exceptional writing skills (PowerPoint) capable of amplifying the CMO voice and vision.

• Serve a global team of more than 300 colleagues and aim to engage the company’s 8500+ employee base with a clear articulation of the departmental work achievements using KPI’s related to the employee engagement strategy.

• Responsible for the governance and delivery of business updates including Weekly/Monthly Business Reviews, Annual Operating Planning, and other executive briefings.

• Manage and communicate the process of collecting required information, confirming that all key aspects, questions, and follow-ups are clearly articulated/answered, and that content is aligned across teams and delivered on time.

• Maintain a high level of organization, a deep understanding of the business, and ability to sequence work, build summaries, and draw logical conclusions.

Role Requirements

• Bachelor’s degree in Business, Marketing, Communications, or similar discipline. An MBA degree is highly desired. Equivalent experience will be considered in lieu of a degree.

• 5+ years of progressive experience managing projects in a complex global financial services organization.

• Substantive understanding of project management methodologies applied to managing marketing and business planning content.

• Experience expediting processes for a CMO, while working hands-on with multiple content, communication, and reporting projects.

• Ability to create change through influence, foster teamwork, orchestrate teams, and earn the trust of leadership/business partners.

• Possess a strong customer-centric viewpoint, interpersonal skills, excellent communication skills, organization, and is comfortable speaking with Executive Leadership.

• Has an Agile mindset and is able to deliver quickly in a dynamic environment.

• Experience with Microsoft Office Suite, with exceptional PowerPoint skills.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $110,000 - $160,000 USD per year. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – specific benefits include:

• Family First Program

• Time off

• Medical, Dental and Life Insurance

• Tuition Assistance Program

• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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