Manager, Operations Initiatives - Client Onboarding

Job Summary

Job Description

Leads activities required to establish new business processes, and facilitates the application of new technologies to existing business processes. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

Job Description

What is the opportunity?

In this position you will support and lead initiatives as they relate to the RBC projects associated to Client Onboarding Operations. It involves business analysis, vendor management, and risk management responsibilities. You will work collaboratively with multiple departments and stakeholders (internal and external) to achieve quality and timely delivery of solutions. This position is expected to understand and represent the needs of Operations as it pertains to the assigned projects and areas.

What will you do?

• Participate in Operations, firm, and/or industry initiatives providing process design, expert product knowledge, technical expertise, and problem solving unique to one or more specialty areas. Provide business requirement, UAT testing, and implementation support as required.
• Coordinate or lead business process, system, or risk analysis activities; identify and make recommendations to senior management for approval.
• Design and implement tracking and reporting mechanisms on Operations' processes and service levels.
• Liaise and provide service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants.

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
• 3+ years prior securities, banking, technology and/or job specific related industry experience
• Securities license 7 or 99 (or able to obtain license within 120 days)

Nice-to-have

• Ability to multi-task and prioritize and work independently under tight deadlines in a fast-paced environment
• Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
• Strong analytical, trend analysis, problem identification, and resolution skills
• Working knowledge and understanding of brokerage operations

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills

Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Project Management, Time Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-03-06

Application Deadline:

2024-03-20

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.