Manager Operations Strategy - HMDA

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Responsible for providing strategic and tactical direction for operational related to Home Mortgage Disclosure Act (HMDA) reporting. Ensures efficient and compliant operations while ensuring world-class customer experience.  

Responsibilities 

· Actively monitors servicing quality levels, communicates opportunities for improvement, and collaborates with operations to improve service levels. 

· Manages relationship with business partners and manages projects from idea to implementation and validation. 

· Collaborates with business partners on process enhancements, communicates operational implications, suggests alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity), and commits to approaches selected by leadership and leads their implementation. 

· Ensures sound operational processes, procedures, and controls are developed and documented. 

· Develops any necessary remediation plans and ensures their timely completion. 

· Plans, coordinates, and executes activities that support business-partner initiatives across the organization and ensures operations’ expectations for timeliness, quality, and efficiency are delivered in conjunction internal and external parties.  

· Manages a team of individuals to accomplish the above.

· Files the HMDA Loan Application Register (LAR) to the Consumer Financial Protection Bureau (CFPB) on a quarterly and annual basis, on-time with high-quality.

Minimum Qualifications 

At a minimum, here’s what we need from you: 

· Bachelor's Degree in Business, Arts and Sciences, or related field 

· 6+ years of experience in Customer Service or Financial Services Operations 

· In lieu of a degree, 8+ years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field 

Preferred Qualifications 

If we had our say, we’d also look for:  

· Master's Degree in Business, Arts and Sciences, or related field 

· 2+ years of experience in people management 

· Experience with HMDA reporting

· Mortgage industry experience

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.