Manager Order Management

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve's culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Role Summary:

We are looking for a motivated Manager of the Order Management team to monitor and support the sales support representatives and project managers in developing and sustaining customer relationships including effective communications that grows or enhances a productive relationship between the parties across site portfolio of project work. Participate in, and manage as required, discussions and negotiations with the customer to resolve an issue or engage the customer to reach a successful conclusion of an activity with viable solutions. Daily collaboration is required with customers, cross-functional departments, intercompany operations, and corporate resources to execute in this role successfully.

Responsibilities:

• Drive adherence to the established execution work process and effective utilization of a project management system to proactively monitor and analyze key aspects of the execution of the customer orders
• Provide operational oversight of the day-to-day execution of the order fulfillment process across the portfolio of work to include as a minimum schedule adherence, budget compliance, change management, technical and quality compliance, project financial performance, and risk assessment and mitigation
• Provide support to the project managers to integrate critical thinking and forward-looking decision making that leverages established project management concepts and principals in all aspects of the execution of work
• Maintain a strong cadence of communication to key Flowserve stakeholders to ensure all parties are kept informed regarding the status of the order fulfillment process and process performance (OTD, margins, COPQ, past due backlog, etc.)
• Effectively communicate monthly (and more frequently as required) the financial performance of the portfolio of projects to internal Flowserve stakeholders
• Ensure each project manager maintains a cadence of communication with their customer to keep them informed of the status of their project, including monthly project status reporting, etc.
• Develop, implement, and track continuous improvement activities that are designed to drive operational effectiveness & efficiency within the order fulfillment process
• Proactively direct the allocation and assignment of all resources and ensure personnel capability and capacity are sufficient to support the short-term and long-term requirements
• Ensure the function of project execution and the work produced for all projects follow the site quality procedures, the applicable regulatory code requirements, and with all relevant Flowserve policies and procedures
• Actively communicate with the site leadership team and proactively participate with the continued development, deployment, and implementation of continuous improvement
• Maintains ownership of total order execution process, which includes order processing, OTD, documentation management, and supporting AR
• Facilitates warranty / returns process and ensures timely closure and responsiveness to customers
• Other duties as assigned.

Experience / Skills:

• BS or BA Degree in relevant field and 8-10 years relevant experience.
• Willingness to travel up to 10% of the time
• Ability to solve practical problems and deal with a variety of changing situations under stress.
• Computer literacy and strong proficiency with Microsoft base products
• Advocates and supports the Flowserve performance culture and ensures that performance is actively differentiated and managed within the business unit or function
• Communicates effectively with the full range of internal stakeholders-from associates to leadership- and ensures that programs, processes and initiatives within the business unit or function are communicated in a clear and effective manner. Capable of quickly establishing credibility, influencing constituencies and persuading professionals at all levels
• Excellent analytical and strategic skills. Good business judgment and problem-solving skills with solid economic, industry and competitive landscape insight
• Builds organizations that effectively adapt and develop world-class practices from inside or outside the industry to create powerful competitive advantage
• Establishes conditions systematically for high-performance teamwork based on the requirements of the situation

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!