Job Description
At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 30 states: AZ, CA, CO, CT, FL, GA, ID, IL, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
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If you are an Internal Candidate, please apply via our Internal Job Board.Â
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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:
- Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
- Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
- Be an Owner - holding self and others accountable to meet commitments
- Create Belonging - recognizing the value that different perspectives and cultures bring to our company
Guild is hiring a Manager, Partner Operations on the Learning Partner Operations team! This role will lead a team of partner-facing Operations Associates responsible for the execution of the day-to-day operations of Guild’s Learning Partners, and is a vital leader in surfacing and implementing improvements enabling Guild to scale.
As a Manager, Partner Operations you will:
- Lead a team of 7-9 Partner Operations Associates, passionate about driving efficient, scalable, and effective operational performance of the Learning Marketplace, as well as fostering the personal and professional development of individuals on the team
- Lead individual and team workload and performance using key performance indicators as well as qualitative input from Partner Managers, Learning Partners, and other collaborators
- Maintain and deliver subject matter expertise to drive strategic priorities related to key Guild operational workstreams and Learning Partner profiles
- Intentionally foster the development and implementation of standard methodologies and operating principles across associates and partner accounts
- Use quantitative and qualitative data to find opportunities for operational improvement and leverage team resources and other partners to drive execution of that work
- Build an intentional, inclusive, positive team environment focused on meaningful growth and development at the individual level, operational excellence at the account level, and innovation and improvement at the company-wide level
You are a strong fit for this role if you have:
Required Competencies
- Experience managing and developing emerging professionals in a self-directed operations environment, including through the use of key performance indicators and qualitative measures of success
- Experience building new systems and processes, as well as driving continuous operational improvements, in a rapidly scaling environment
- Ability to lead others on multiple strategic projects and change-management initiatives at once, both through direct oversight and indirect influence
- Ability to develop strong relationships and communicate optimally while under pressure - balancing confidence, humility, and diplomacy
- Outstanding attention to detail and organization skills, and the ability to keep track of both the big picture and the small details
- Comfort working in an ambiguous environment where there is frequent change and a need to demonstrate and act with a sense of priority
- Experience building diverse, equitable, and inclusive teams
Preferred Competencies
- A strong background in or knowledge of higher education and experience working directly with university staff
We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $85,000-$115,000, as well as company stock options. We are committed to providing opportunities that align with our larger company strategy of Career Mobility. We believe that skills are transferable and value candidates that have a passion for our mission and a learner’s mindset. If you don’t have 100% of the qualifications but can see yourself doing a great job, we invite you to apply.
At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.Â
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.Â
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Open vacation policy for employees to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
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PRIVACY NOTICE
I understand that I am applying for employment with Guild Education and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may also use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment. Guild will treat my information in accordance with Guild’s Privacy Policy.
I have reviewed and agree to Guild’s Privacy Policy as well as the privacy policies of the third-party service providers used by Guild associated with the application process. Please see the California Notice at Collection if you are an applicant that resides in the State of California.Â
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Date Posted
12/09/2023
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