Manager, Partner Technical Solutions

We are Datadog's in-house product experts. The partner technical solutions team contributes to Datadog's worldwide growth by enabling our partner ecosystem to deliver value for our customers. Our mission is to build a highly skilled partner community for customers. We share our technical and product expertise with partners through demos, presentations, workshops, and ongoing support. Partner Technical Solutions is a growing global team continuously advancing our technical skillset.  The Partner SAs are trusted technical advisors for our Partner channel. This role is a player/coach who will retain some individual contributor responsibilities along with management responsibilities outlined below.

What You Will Do:

Want more jobs like this?

Get jobs delivered to your inbox every week.

Select a location

Get Jobs

Send me The Muse newsletters for the best in career advice and job search tips.

By signing up, you agree to our Terms of Service & Privacy Policy.

• Your team will own the development and execution of our strategy for the technical development of regional partners to meet the needs of our business in the region;
• Oversee a small team of individual contributors in the role of a coach, conduct 1:1s weekly, regular team meetings, and bi-annual performance feedback with each team member. Track and manage team member scheduling, utilization and productivity;
• Participate regularly in recruiting for the team and across the organization and collaborate with leadership and team members on learning and development needs;
• Lead partner-facing meetings or shadow team member work when appropriate and source feedback from partners that your team directly engages with;
• Partner with Sales teams on account strategies for product expansion or partner enablement;
• Collaborate with cross-functional leaders (Sales, Customer Success, Product Management, Marketing, Support, Presales, Partners, etc) for internal and external initiatives;
• Be involved with and lead at multiple OKR efforts annually while coordinating and delegating efforts across your team members;.

Who You Are:

• You have a solid technical grounding with hands-on experience of IT Development and/or Operations with a demonstrable track-record and passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role plus 1-3 years in a management role;
• A curious self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
• Confident presentation skills; fluency in English required if not a native speaker;
• Desired hands-on experience in four or more of the following areas:
• Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
• Public Cloud: AWS, Azure, GCP, or Alibaba
• Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
• Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
• Config Mgmt: Terraform, Ansible, Puppet, Chef
• CI / CD: Jenkins, Gitlab
• Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.);
• Previous experience with customer or partner success

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Contribute to the development and growth of our indirect business;
• Generous global benefits;
• Intra-departmental mentor and buddy program for in-house networking;
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP);
• Continuous professional development, product training, and career pathing;

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.