Manager, Patient Contact Center

Array Behavioral Care is a leading virtual psychiatry and therapy practice seeking a Manager, Patient Contact Center to lead, develop, and support the Care Navigation & Care Coordination Teams in delivering high quality, empathetic, efficient, and patient centered service.

Requirements

• 3+ years of call center or contact center operations experience within healthcare or behavioral health
• Bachelor's degree in business administration, Communications, or a related field (optional)
• Strong leadership and people management skills
• Expertise in call center technologies, CRM systems, and workforce management tools
• Proficient in Excel and data management tools
• Working knowledge of MS Office, Salesforce, and Outlook
• Analytical skills for interpreting performance metrics and driving improvements
• Excellent communication and problem-solving abilities
• Ability to manage large teams and influence cross-functional decisions
• Ability to work in fast-paced, high-volume environments
• Familiarity with compliance standards and quality assurance frameworks
• Organization and time management skills with the ability to multitask
• Experience in dealing with highly sensitive and confidential information in a discreet and appropriate manner

Benefits

• Medical, dental, and vision insurance
• Employer paid life & long-term disability insurance
• Short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance
• Flexible spending accounts (FSA) and health savings account (HSA) contributions
• 401k

Originally posted on Himalayas