Manager - Payment Programs (Remote - US)

Thank you for considering a career at Bon Secours Mercy Health!

Job Description

In Accounts Payable, you will find yourself working with talented people committed to driving financial improvement, scalability, and process excellence. This role will be a key driver of critical improvement initiatives, adopting a programmatic approach to the continued development of the AP support model for Bon Secours Mercy Health. This role will be responsible for developing, growing and managing our Purchasing Card and Rebate programs. Duties include developing policies and procedures, internal controls, card issuance and cancellations, purchase monitoring, communicating with card holders, approving users and limits, management reporting and development of the program.

To support the growth of these businesses, our candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes. The ideal candidate will be able to think big to create a long-term plan, in addition to having exceptional tactical skills to drive day-to-day implementation. They will be able to learn quickly and be willing to experiment with new ideas.

Key Responsibilities:

• Drive program objectives - provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.
• Establish guidelines that direct how the P-Card system will be implemented and maintained, developing policies and procedures, internal controls.
• Develop and maintain the training program for the P-Card and deliver training to all new cardholders, business managers and leadership on the proper management and use of the P-Card by using judgment and technical knowledge to tailor training to fit departments or circumstances.
• Serves as primary liaison and subject matter expert between the Ministry, card holders and the purchasing card provider; troubleshoots user issues as they arise.
• Works in conjunction with IT to ensure a seamless upload of procurement data transaction details to the general ledger system.
• Monitors P-Card activity, compliance with policies and procedures and usage patterns; investigates unusual patterns and analyzes expenditures; provides statistical data upon request.
• Manage member lists and maintain audit monitoring database.
• Performs research to implement the most recent advances in card technology.
• Analyze and report on P-Card results on a quarterly basis to provide trend analysis in addition to analyzing, recording and posting accurate purchasing card transactions through the general ledger.
• Scale services and tools - design processes and procedures that scale with the business' growth in volume and complexity
• Define key performance indicators - develop metrics and service level agreements for core programs and processes, and track delivery against program objectives.
• Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.
• Collaborate and build relationships with system and business owners globally to ensure process excellence and the highest degree of controllership.
• Drive resolution of critical issues for critical customers as well as support processes/systems deep dives to ensure root cause analysis and correction resulting in improved customer experience.
• Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects.

BASIC QUALIFICATIONS

• Experience defining program requirements and using data and metrics to determine improvements
• Experience in accounts payable or other financial operations functions
• 5+ Administrator experience to include growing a program
• 5+ years of experience in program or project management
• 5+ years of experience working cross functionally with tech and non-tech teams
• Knowledge of accounting principles with the ability to analyze transactions, identify errors, with keen attention to detail.
• Bachelor's Degree

PREFERRED QUALIFICATIONS

• 3+ years of experience in process improvement or operational excellence
• Program Management Experience
• PMP
• Green Belt or Black Belt in Lean Six Sigma
• Experience in identifying and mitigating operational risk
• 3+ years of experience with data analytics tools
• Strong analytical acumen and being comfortable with drawing metric-based conclusions
• Proven ability to meet deadlines, prioritize quickly, organize team dynamics and deliver results with a strong track record of managing deliverables from multiple parties to meet challenging deadlines.
• Ability to work independently and be self-motivated in a fast-paced, often ambiguous and rapidly changing environment
• Exceptional communication skills and interpersonal skills; ability to present to senior leadership
• Ability to create a compelling business case in writing

Bon Secours Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:
40

Work Shift:
Days (United States of America)

Department:
Accounts Payable - Finance

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].